Repeated disconnections
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Repeated disconnections
17-02-2023 11:46 PM
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This afternoon / evening I’ve had 15+ disconnections where the router lights go orange. Running a new Plusnet Hub Two, connected to a BT Openreach Mastersocket 5C. No other sockets in the property are in use. BT 5800 phone system.
Always had disconnections and put up with them, but this is ridiculous.
Can anyone shed a light on the matter?
In router settings the broadband username is correct.
Event log shows the following, repeated time and time again.
Re: Repeated disconnections
17-02-2023 11:54 PM
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I’ve just called 17070 and done the quiet line test on a non-corded handset phone. Faint snowy noise, if that makes any sense. Not sure if that faint noise is enough to suggest a phone problem?
Re: Repeated disconnections
18-02-2023 7:58 AM
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@alandfisher There should be no noise - report a phone fault; https://www.plus.net/help/report-a-problem/phone/
Re: Repeated disconnections
18-02-2023 1:18 PM
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I’ve managed to borrow a corded phone and done the quiet line test again. There is no noise.
where do I go from here?
thanks for any help.
Re: Repeated disconnections
18-02-2023 1:29 PM
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OK, we have ruled out a copper/voice circuit issue - cordless phones can sometimes make fairly quiet 'noise'.
The easiest/quickest option is now to report a broadband fault via: https://www.plus.net/help/report-a-problem/phone/
Let us know the result.
Re: Repeated disconnections
18-02-2023 3:37 PM
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I text 07800 008121 and had the PlusNet Diagnostics bot do it’s thing.
Apparently; ‘The line from the network to your home appears to be performing well’ so they refreshed the connection to the hub.
Now I just need to see how everything performs.
thanks for your help @jab1
Re: Repeated disconnections
18-02-2023 4:02 PM
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Keep us informed.
Re: Repeated disconnections
25-02-2023 12:17 PM
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Well since the refresh my internect connection has been a lot more stable.
Thanks for your help
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