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Regular connection drops since renewing contract, on same package.

alexrpm
Dabbler
Posts: 14
Thanks: 2
Registered: ‎07-11-2018

Regular connection drops since renewing contract, on same package.

Renewal of package probably not related at all but odd timing.

Internet keeps dropping *very* frequently the last week or so. I have a backup router to check if it's router related, and that too disconnects at similar intervals.

It just seems to go down and then come back up again after a minute.. it's not prolonged at all, but interferes a lot with online activity (that sounds dodgy, I mean gaming, not porn).

Down speed varies between 35 and 50, but upload speed is between 1 and 2 mbps, atm, which is possibly low.

22:44:35, 10 Jun. PPP: Received PADO
22:44:35, 10 Jun. PPP: Sending PADI
22:44:30, 10 Jun. PPP: Sending PADI
22:44:25, 10 Jun. PPP: Sending PADI
22:44:20, 10 Jun. PPP: Sending PADI
22:44:17, 10 Jun. DSL Link Up: Down Rate=53453kbps, Up Rate=2279kbps; SNR Margin Down=6.4dB, Up=6.3dB
22:44:15, 10 Jun. PPP: Sending PADI
22:44:10, 10 Jun. PPP: Starting PPP daemon
22:44:09, 10 Jun. WAN Auto-sensing detected port DSL WAN
22:43:45, 10 Jun. admin timeout from 192.168.1.88
22:43:41, 10 Jun. SIP WAN DOWN
22:43:41, 10 Jun. WAN Sensing Auto sensing Complete, interface selected
22:43:41, 10 Jun. WAN Sensing Auto sensing Running
22:43:41, 10 Jun. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]
22:43:39, 10 Jun. PPP: Stopped PPP daemon(0,1,5)
22:43:39, 10 Jun. PPP LCP Send Termination Request (User request)
22:43:39, 10 Jun. PPP: IPCP down
22:43:39, 10 Jun. PPP: LCP down
22:43:39, 10 Jun. DSL Link Down: duration was 210 seconds
22:41:05, 10 Jun. PPP IPV6CP Send Configuration Request
22:41:02, 10 Jun. PPP IPV6CP Send Configuration Request
22:40:59, 10 Jun. PPP IPV6CP Send Configuration Request
22:40:56, 10 Jun. PPP IPV6CP Send Configuration Request
22:40:53, 10 Jun. PPP IPV6CP Send Configuration Request

2 REPLIES 2
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,543
Thanks: 587
Fixes: 99
Registered: ‎27-11-2020

Re: Regular connection drops since renewing contract, on same package.

It has found an external fault @alexrpm so I have raised it for you now.

 

It should be fixed within 72 hours.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,543
Thanks: 587
Fixes: 99
Registered: ‎27-11-2020

Re: Regular connection drops since renewing contract, on same package.

Actually as soon as I have said that it now needs an engineer, when would you be free?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team