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Red power light - no internet

Clairemarie2702
Newbie
Posts: 7
Thanks: 2
Registered: ‎24-01-2018

Red power light - no internet

I have a SageMCom 2704 N router and today it’s stopped working.
I’ve tried the factor reset of pressing the button in the back for 20 seconds and it didn’t appear to do anything.
I’ve also left it unplugged for over half an hour with no effect also.
Please can someone look into it?

Thank claire
8 REPLIES
Manny7860
Aspiring Pro
Posts: 192
Thanks: 33
Fixes: 2
Registered: ‎19-11-2017

Re: Red power light - no internet

Did you contact Plusnet CS? You might have a fault on your line .
Excellent!
Clairemarie2702
Newbie
Posts: 7
Thanks: 2
Registered: ‎24-01-2018

Re: Red power light - no internet

Thanks, only through a message on here. Will try tomorrow evening if I’ve not heard back.
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Manny7860
Aspiring Pro
Posts: 192
Thanks: 33
Fixes: 2
Registered: ‎19-11-2017

Re: Red power light - no internet

Best to contact them on the phone when they're open they'll check for you quickest option if you've got no internet. Could be waiting here for days for a reply on here sometimes.
Excellent!
Community Gaffer
Community Gaffer
Posts: 13,479
Thanks: 1,197
Fixes: 95
Registered: ‎04-04-2007

Re: Red power light - no internet

This is a router fault. The device will need replacing.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Clairemarie2702
Newbie
Posts: 7
Thanks: 2
Registered: ‎24-01-2018

Re: Red power light - no internet

Having read other threads that’s what I thought. Just waiting for CS to reply.

Thanks
Plusnet Help Team
Plusnet Help Team
Posts: 424
Thanks: 93
Fixes: 17
Registered: ‎22-01-2018

Re: Red power light - no internet

Hello @Clairemarie2702

Sorry to hear you are experiencing problems with your router and connection. Its does seem to be the router and I have updated your ticket here.

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team
Clairemarie2702
Newbie
Posts: 7
Thanks: 2
Registered: ‎24-01-2018

Re: Red power light - no internet

Problem now resolved, thanks
Plusnet Help Team
Plusnet Help Team
Posts: 424
Thanks: 93
Fixes: 17
Registered: ‎22-01-2018

Re: Red power light - no internet

Hello @Clairemarie2702. That's fantastic, please let us know if you need any further assistance. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team