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Red internet light

Adi1210
Newbie
Posts: 2
Registered: 31-01-2017

Red internet light

Hi, I can't get any wifi internet at all can anyone help.
Customer support takes too long.
I've got dial tone on my phone line and everything is plugged in fine. It's started playing up the last week or so and finally gone off tonight. I've 3 yellow lights and a red.
4 REPLIES
Jonpe
Seasoned Pro
Posts: 1,261
Thanks: 335
Fixes: 2
Registered: 05-09-2016

Re: Red internet light

Which router do you have?  According to the booklet that came with my router it can't show a red wi-fi light so you probably have another version.  Anyway, turn off wi-fi on your computer and plug the router into the computer.  Does this get you online?

Adi1210
Newbie
Posts: 2
Registered: 31-01-2017

Re: Red internet light

Hi, thanks for your reply, I don't have a computer to try this, but I have unplugged everything and it's still red.
I've been with plus net for 4 years and not had much trouble until now.
DS
Pro
Posts: 561
Thanks: 115
Fixes: 7
Registered: 06-01-2017

Re: Red internet light

We could do with some more information, as in which router are you using etc.

Have a look through this page - https://www.plus.net/help/broadband/connection-troubleshooting/ - by scrolling down to the 4 sections. Let us know what you've tried and hopefully somebody will help from there.

Plusnet Help Team
Plusnet Help Team
Posts: 17,636
Thanks: 619
Fixes: 159
Registered: 05-04-2007

Re: Red internet light

If the broadband light is on and green, a red internet light usually means the username/password the router is attempting to connect with is wrong.

 

- Open a web browser
- Go to 192.168.1.254
- Log in to the router if prompted (the username and password are printed on the router)
- Go to the broadband or connection settings
- Check the broadband username is YOURUSERNAME@plusdsl.net
- Change the connection password to your password
- Click connect

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team