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Re: FTTC slow download, fast upload

Alto
Newbie
Posts: 3
Registered: 15-12-2013

Re: FTTC slow download, fast upload

Hi.
Have just had fibre installed and looks like I am having the same isuse as here. Have sent an email but as the plusnet mods seem very good at monitoring the forums, thought it worth to post here as well and request my ip profile be checked and updated to give the 78Mb I was estimated at.
Regards
Stu
7 REPLIES
Community Veteran
Posts: 38,405
Thanks: 997
Fixes: 58
Registered: 15-06-2007

Re: FTTC slow download, fast upload

Mods can't help as we are just customers
Sending an email won't do any good as the emails aren't monitored
I hope you meant that you raised a ticket.
The staff will be back on Monday but in the meantime if you carry out the BT speedtest and then further diagnostics what does it say is the IP profile
Note posts split off to its own thread for better visibility
topooly
Newbie
Posts: 3
Registered: 15-12-2013

Re: FTTC slow download, fast upload

I'm also new to Plusnet and my estimated line speed is 72Mb, but the speed test right now shows: Down 4935 kbps (617kB/s) Up 16655 kbps (2.08MB/s)
Browsing in particular is very slow.
Community Veteran
Posts: 38,405
Thanks: 997
Fixes: 58
Registered: 15-06-2007

Re: FTTC slow download, fast upload

Please do the test as in my post above and also advise the current line speed from https://portal.plus.net/my.html?action=data_transfer_speed
topooly
Newbie
Posts: 3
Registered: 15-12-2013

Re: FTTC slow download, fast upload

My current line speed is 78Mb. The BT test shows Download Speed 65.72 Mbps, Upload Speed 15.1 Mbps which sounds good but doesn't really make sense because loading basic webpages sometimes takes forever. It's actually taking longer than with my previous ISP which wasn't even fibre.
Alto
Newbie
Posts: 3
Registered: 15-12-2013

Re: FTTC slow download, fast upload

Put details below.
BT speed checker showing 36Mb
but up to 77Mb should be achieveable.
Plusenet side seems to be set at 37Mb so does this need increaseing by the plusnet team?
Stu

My current linespeed from plusnet
Telephone number:
Phone exchange:
ROCK FERRY
Estimated line speed:
79Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2013-12-02 12:17:53
Current line speed:
37 Mb
BT broadband speed checker
Best Effort Test:  -provides background information.
Download Speed
36.98 Mbps

0 Mbps 77.44 Mbps
Max Achievable Speed
IP Profile for your line is - 77.44 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
15.04 Mbps

Upstream Rate IP profile on your line is - 20 Mbps
Alto
Newbie
Posts: 3
Registered: 15-12-2013

Re: FTTC slow download, fast upload

Bumping up for one of the plusnet crew.
Bt speed checker rates line at77Mb but plusnet profile at 37Mb.
Needs a bit of a nudge at the plusnet end I think to update the profile.
Thanks
Plusnet Help Team
Plusnet Help Team
Posts: 4,766
Thanks: 344
Fixes: 136
Registered: 01-01-2012

Re: FTTC slow download, fast upload

Hi Alto
I've changed that for you now. If you log into your router and disconnect then reconnect the connection and your speeds should increase.
Any further issues please let us know
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team