Showing results for 
Search instead for 
Did you mean: 

Purple light no internet connection

Posts: 1
Registered: ‎29-03-2022

Purple light no internet connection

For the last few days there's been a flashing purple light on the router, no internet connection.  We have tried the reset process of the router, unplugging all wires and reconnecting and rebooting the router but still nothing.  Can the line be checked please?

Aspiring Champion
Posts: 2,339
Thanks: 300
Fixes: 29
Registered: ‎02-08-2007

Re: Purple light no internet connection

Community Gaffer
Community Gaffer
Posts: 16,905
Thanks: 5,013
Fixes: 316
Registered: ‎04-04-2007

Re: Purple light no internet connection

Purple light? Wht router are you using? Assuming a Hub Two, then there shouldn't be a status that results in a purple light:-


Pink would be the closest which would suggest the Hub may have been put in bridge mode?

Have you tried factory resetting it by inserting something into the pinhole at the rear of the device until the status light flashes green?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Posts: 11,838
Thanks: 5,273
Fixes: 421
Registered: ‎30-06-2016

Re: Purple light no internet connection


Is it a black BT Smarthub? 
If so it isn’t configured correctly for a connection  to Plusnet.

Flashing purple Your Hub is working but the broadband cable isn't connected

Full Fibre connection
Check the Ethernet cable (red ends) is plugged into the modem's PORT correctly. Then check the other end of the Ethernet cable is plugged into the WAN port of your Hub correctly - you'll hear a click.

Fibre connection
Check if the broadband cable (grey ends) is plugged incorrectly. And if you're using a filter, check that's plugged incorrectly too.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'