Portal problem

[#1]

The fix has been done, it just needs testing.  Toby1 pm'd me to ask how it was doing, but I wasn't sure what the problem ID was.  Once I found it, I posted it here so I can find it in future.

[#2]

That sounds good, this problem's driving me nuts 

[#3]

I've got someone looking at testing this fix today.  Cross fingers!

[#4]

Fingers platted 

[#5]

You can uncross your fingers now as the fix is now live and the problem closed.

[#6]

Sorry for how long it's taken guys!

[#7]

I tried it a short while ago and I thought it was fixed. Thanks very much for sorting, I've uncrossed my fingers now and I'm no longer driving a nut 

[#8]

Glad this is finally sorted for you guys.

[#9]

The problem is fixed for me too...........Thank you to everyone involved in putting this one right.

[#10]

Well its not fixed for me. 
My main credit card was deleted and I got message when I logged on to update my payment details. The site would not accept my Amex card and secondary card that was shown was not used.
Spoke to CS who sorted the problem.  I gave my card number and he added it to my account. They told me they had rolled out a new billing system in the past couple of weeks and that maybe this caused deletion of primary card (he didn't know why).
He also said the secondary card is not used so couldn't really explain why this was there other than to suggest it was a feature that may be used in the future.

[#11]

Your secondary card only comes in to play when your valid primary card reaches it's expiry date. The system then makes your secondary card in to your primary. The secondary does not act as a backup to the primary in any other way.