Poor Fibre with Intermittent
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Poor Fibre with Intermittent
- « Previous
-
- 1
- 2
- Next »
Re: Poor Fibre with Intermittent
02-06-2024 2:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The BTw PT Additional Diagnostic never work (no profile is showing)
03-06-2024 4:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Poor Fibre with Intermittent
03-06-2024 5:36 PM - edited 03-06-2024 5:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Updated: Openreach has resolved it and fixed it now. Told us the speed will go back to 79999Kbps next few day with target snr 3dB.
@willcutforth @Gandalf Plusnet staff any chance of compensation for slow speed with no fault of our since May 14th to today of resolved speed.
Re: Poor Fibre with Intermittent
03-06-2024 7:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Where is PN staff? not even care to reply here!
Re: Poor Fibre with Intermittent
03-06-2024 7:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The Help Team very rarely appear these days, but what exactly do you want them to say?
Re: Poor Fibre with Intermittent
03-06-2024 7:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@jab1 For Plusnet staff any chance of compensation for slow speed with no fault of our since May 14th to today of resolved speed.
Re: Poor Fibre with Intermittent
03-06-2024 7:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Would have been an idea to kind of mention that before, but as it was not a total loss of service, I can fairly confidently say that no compensation is due.
Re: Poor Fibre with Intermittent
03-06-2024 8:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Even with lots of disconnected and slower speed since May 14th surely they should offer us compensation (even smaller one) as we are paying £26 a month.
Re: Poor Fibre with Intermittent
03-06-2024 8:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry, but compensation is only paid for total loss of service.
Re: Poor Fibre with Intermittent
03-06-2024 8:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
ok fair enough but thanks but we are glad it has resolved now
Re: Poor Fibre with Intermittent
04-06-2024 5:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks @Gandalf for the GEA Test via PM message - glad it all resolved now.
Re: Poor Fibre with Intermittent
05-06-2024 8:01 PM - edited 05-06-2024 8:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@jab1 Do you think DLM will try reduced SNR to 3dB try to push VDSL2 to 79.999Mbps from 72.879Mbps in next few day as there is room spare for SNR of 6.4dB on downstream but I can see max rate is 75.304Mbps?
Been stable for two days since engineer fixed last Monday.
Re: Poor Fibre with Intermittent
05-06-2024 8:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@goldenlady46 To be honest, with the copper line length reported on there, I don't think a 3dB SNR is a brilliant idea, it gives very little margin for error.
Also, what practical difference, if any, are you going to notice if you theoretically get another 7Mb/s in speed - I respectfully suggest the answer is none.
BTW - two days 'stability' is not exactly a long time to assess the line.
Re: Poor Fibre with Intermittent
05-06-2024 8:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@jab1 That's fair enough. Thanks. Hope it remain stable for more than 28 days. The engineer told us last Monday there shouldn't have any more problem or issues from now on.
Re: Poor Fibre with Intermittent
06-06-2024 8:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@jab1 The DLM did actioned reduced 1dB off SNR to increase sync rate from 72.87Mbps to 77.78Mbps. I expected one last one for DLM to add another 1dB off tonight to get the sync rate to 79.99Mbps by tomorrow.
- « Previous
-
- 1
- 2
- Next »
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Poor Fibre with Intermittent