Plusnet premium speed problems
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Plusnet premium speed problems
23-12-2009 1:47 PM
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can anyone help me
Re: Plusnet premium speed problems
23-12-2009 1:50 PM
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Re: Plusnet premium speed problems
23-12-2009 1:53 PM
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<snip>
Modem
ADSL Firmware Version 7.03.01.66
Modem Status Connected
DownStream Connection Speed 7648 kbps
UpStream Connection Speed 448 kbps
VPI 0
VCI 38
jim:green information which may be a security risk removed mod:end
Re: Plusnet premium speed problems
23-12-2009 1:57 PM
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I suspect that you are still on an ipProfile of 2000 kbps.
Can you post the current line speed from https://portal.plus.net/my.html?action=data_transfer_speed
Also run a BT speedtest http://www.speedtester.bt.com/ and advise the results
Re: Plusnet premium speed problems
23-12-2009 2:59 PM
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You're on a 21000 profile with us, so that won't be the problem.
What does a BT Speedtest say?
Re: Plusnet premium speed problems
23-12-2009 3:08 PM
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Re: Plusnet premium speed problems
23-12-2009 3:09 PM
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Re: Plusnet premium speed problems
23-12-2009 3:33 PM
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Re: Plusnet premium speed problems
23-12-2009 3:36 PM
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Re: Plusnet premium speed problems
23-12-2009 3:37 PM
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ipProfile 135kbps - you must have plugged the router in with an unfiltered phone or Skybox
Re: Plusnet premium speed problems
23-12-2009 3:40 PM
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Is this a signup option or is it now automatic if the exchange is ADSL2+ enabled
Re: Plusnet premium speed problems
23-12-2009 3:45 PM
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Re: Plusnet premium speed problems
23-12-2009 3:50 PM
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Quote from: rbagnall my broadband went actives lastnight but only gettin speeds of 131KB/s have put a ticket in but still waiting for a reply?
Be careful of your units - from the IP profile in the screen shot I think you meant 131kb/s (KB is bytes, kb is bits)
Tip: When making a post if you open up the additional options you can attach an image without uploading it elsewhere first.
The low profile could well be as Jim said because you haven't got all equipment in any telephone extension properly filtered. It should rise again within a few hours if you stay synced at the current speed.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Plusnet premium speed problems
23-12-2009 4:05 PM
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Re: Plusnet premium speed problems
23-12-2009 4:07 PM
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As you have a netgear router can you click on "Show Statistics" at the bottom of the router page and advise noise margin, attenuation and speeds - you could post a screen print if you prefer using the Additional options button when posting
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