cancel
Showing results for 
Search instead for 
Did you mean: 

Plusnet Hub 2 continuously losing connection?

Jbev
Newbie
Posts: 3
Registered: ‎25-09-2025

Plusnet Hub 2 continuously losing connection?

I have a Plusnet Hub 2, on DSL broadband.

Every so often, the internet connection seems to drop for what seems like a split second - when I look on the Network uptime: it has reset to 0. It happens so quick it is hard to see if the router goes orange or not, but I think it does.

The other day, it was doing this reset about every 8 or 9 mins, which made working from home almost impossible. I did a factory reset on the router which seemed to fix it - Network uptime lasted most of the day. Then it cut out again, and this evening I'm lucky if it last 10mins again before cutting out.

When it's connected, it's fine, it's just the fact it keep flicking off so regularly. No new devices connected etc.

4 REPLIES 4
jab1
The Full Monty
Posts: 22,745
Thanks: 7,951
Fixes: 334
Registered: ‎24-02-2012

Re: Plusnet Hub 2 continuously losing connection?

@Jbev Can you please export the log, and attach the resulting csv file to your post, please?

John
Jbev
Newbie
Posts: 3
Registered: ‎25-09-2025

Re: Plusnet Hub 2 continuously losing connection?

jab1
The Full Monty
Posts: 22,745
Thanks: 7,951
Fixes: 334
Registered: ‎24-02-2012

Re: Plusnet Hub 2 continuously losing connection?

Thanks.  I  would suggest sending a fault report via https://www.plus.net/help/report-a-problem/

John
Jbev
Newbie
Posts: 3
Registered: ‎25-09-2025

Re: Plusnet Hub 2 continuously losing connection?

Okay, thanks for looking.