Please reset fibre connection

[#1]

Since starting this request Interleaving has now been disabled on my line.
This will only make things worse!

The ticket is only going in the direction of a BT visit together with a threat of a £60 charge. -- been there done that before, there's no point in more BT visits they have refused to replace the faulty cables in the past.
Please can someone from Plusnet say if it's possible to have my fibre connection reset or at least have the banded profile removed and interleaving enabled without the threat of a £60 charge.

[#2]

How do you know interleaving has been disabled?
I didn't realise that was possible for FTTC.

[#3]

It says so in my plusnet ticket.
Profile Name    9M-18M Downstream, Interleaving Off - 0.128M-0.8M Upstream, Interleaving Off
Also my TG672 provides VDSL router stats, one of which is interleaving depth.
Now interleaving is disable I can see a increase in error in the routers stats, so I expect the next thing will be a even more restricted branded profile.

[#4]

Quote from: npr

... there's no point in more BT visits they have refused to replace the faulty cables in the past.

Hi npr,
Are you stating here that BTOR admit that the cable is faulty, yet the still refuse to replace it?
If that is correct, then it is truly time that the CEO of PN went face to face with his BT counter-parts and sorted this nonsense out.  There are at least 3 long running issues on the forum related to aluminium d-side cables which BTOR engineers state to be faulty / degraded which BTOR management refuse to rectify.
Come on Andy, "Do your customers proud and stop accepting this poor service from your supplier!".

At least you have the insight in being able to see the VDSL router stats, something the BT supplied modem seeks to hide... I wonder why? 

[#5]

Not sure they have actually admitted the cable is faulty. IIRC they said the 0.6mbps upstream I was getting at the time was all the aluminium d-side was capable of. They continued to ignore the fact that one BT visit was after the technician had been installing fibre at a house across the road, they told me the upstream sync there was 3.6mbps -- same cabinet same pole.
BT have also said, through a plusnet ticket, that they will not be replacing the aluminium cable.
If only there was an alternative to BT. (sigh)

[#6]

Quote from: npr

Please can someone from Plusnet say if it's possible to have my fibre connection reset or at least have the banded profile removed and interleaving enabled without the threat of a £60 charge.

Can someone from Plusnet please comment.

[#7]

Interleaving has been turned on this morning but too late to prevent my upstream profile from being reduced again.
This fibre connection is now syncing at:
down: 17999 mbps
Up: 0.491 mbps
Note:
The error levels on this connection are very low, it does not need to be restricted so much with this silly banded profile.

Quote

Modem state:                          up Up time (Days hh:mm:ss):              0 days, 3:03:20 xDSL Standard:                        ITU-T G.993.2 Channel Mode:                                Interleaved Number of reset:                      0 Chipset Vendor info (G.994.1):            Local        Remote Country code:                          B500          B500 ID:                                    BDCM          IFTN Specific:                              0000          B203 System Vendor info (showtime):          Local        Remote Country code:                        0F00          0000 ID:                                  TMMB          ---- Specific:                            3C61          0000 Bearers generic info                    DS            US      Payload rate [Kbps]:              17999        491  Attenuation [dB]:                  26.1          7.7            Margins [dB]:                      12.4          5.2            Output power [dBm]:                11.2          5.9            Number of bearers:                  1 Bearer 0                            DS            US      INP [DMT symbols]:                3.50          0.00          Delay [ms]:                        8.00          0.00          Depth []:                        577            0.00 R:                              10            0      G.997.1 Statistics (Current):        Failures: Line failures                            Near end Loss of signal (LOS):                0      Loss of frame (LOF):                  0      Loss of power (LPR):                0      Performance monitoring: Line PM:                            Near end Error second (ES):                  2      Channel PM:                        Near end    Far end Bearer 0: Code Violation (CV):            4            2      FEC:                            14101        0      ATM data path PM:                    Near end    Far end Bearer 0: HEC violation count (HEC):            7            N/A

[#8]

Quote from: npr

Quote from: npr Please can someone from Plusnet say if it's possible to have my fibre connection reset or at least have the banded profile removed and interleaving enabled without the threat of a £60 charge. Can someone from Plusnet please comment.

I give up. 

[#9]

NPR,
Chris who deals with the really techy stuff has been off for a couple of days, so do not loose hope!
Kevin

[#10]

Hi npr,
Apologies for the delayed response - I've been away for a few days.
The £60 potential charge only applies if an engineer visits your premises and finds a fault to be with your equipment. The charge does not apply if you require your DLM to be reset. We have to give the potential charge statement to each customer before sending out an engineer.
Your upstream rate is too low given the downstream sync rate anyhow so it looks as though an engineer will need to get that sorted out for you. Assuming that nothing at the premises has changed, I can't see how or why you would be charged.

[#11]

Hi Chris,
Are BT refusing to adjust this banded profile without a visit or have PN not asked?
I suspect the cause of the recent reduction in sync was due to interleaving being switched off -- can this be permanently enabled.
After all of the BT visits I had last year I don't see the need for any more, I really don't wish to be drawn into that pointless and frustrating exercise again. That is unless they change their minds about replacing the aluminium d-side.

[#12]

Hi npr,
It's not really a case of BT refusing to adjust the banded profile as the profile can't just be manually adjusted, at present, you would need a DLM Reset to be carried out or wait for DLM to change the banding accordingly. When we request a DLM Reset, it's part of an engineers visit - that's the only way we can attempt have it done unfortunately.
Interleaving can be left on permanently but it would require that you be moved onto the 'Stable' policy which may see a slight reduction in your sync rate but will keep Interleaving on. There isn't a facility for us or our suppliers to pick and choose, as you can on ADSL to enable/disable Interleaving or set it to Auto. DLM pretty much makes all the decisions for lines that require is automatically and most of the time, for good reason (not in all cases).