Ping spikes and connection drops
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Ping spikes and connection drops
10-05-2014 2:30 PM
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While I am still having disconnections a couple of times a day it isn't as bad as it was but I have noticed major ping issues since having this problem.
Whenever I watch videos on sites like youtube my ping goes through the roof and everything lags (Games / Ventrilo) and every now and then my ping will just spike to over 4k for no reason.
Is anyone else having similar issues or knows a way to fix this problem?
<a href="http://www.speedtest.net/my-result/3492377746"><img src="http://www.speedtest.net/result/3492377746.png" /></a>
Re: Ping spikes and connection drops
12-05-2014 1:13 PM
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I'm really sorry to hear that you're having problems with your connection.
I've taken a look at your connection and it looks relatively stable:
<img src="http://community.plus.net/visualradius/generated/image13998967077850.png"/>
However, having look at the DLM Data, we can see the sporadic disconnects your connection has suffered between your router and your Local Exchange.
So we can rule out any internal wiring/equipment; would you be able to connect your router into your Test Socket with an alternative microfilter?
Re: Ping spikes and connection drops
13-05-2014 6:53 PM
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Re: Ping spikes and connection drops
14-05-2014 9:38 AM
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Re: Ping spikes and connection drops
14-05-2014 12:26 PM
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Re: Ping spikes and connection drops
14-05-2014 3:27 PM
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Re: Ping spikes and connection drops
14-05-2014 8:47 PM
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Re: Ping spikes and connection drops
15-05-2014 11:44 AM
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I've adjusted your speed profile to match your sync rate as it was slightly out of line, so lets this if this helps solve it.
Re: Ping spikes and connection drops
15-05-2014 12:28 PM
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Re: Ping spikes and connection drops
15-05-2014 2:10 PM
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Re: Ping spikes and connection drops
15-05-2014 2:24 PM
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5mb to 6mb download and 0.8mb upload
http://www.speedtest.net/my-result/3502354104
Upload speed is a bit off atm
Ping while doing that speed test
Re: Ping spikes and connection drops
15-05-2014 2:33 PM
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Quote from: Michael A month ago i have started to have the exact same problems as you are describing i have been in a month long ticket with plusnet and they have replaced everything possible apart from my drop wire and i am still having this same issue.
5mb to 6mb download and 0.8mb upload
http://www.speedtest.net/my-result/3502354104
Mine started around a month ago aswell... Lets see how it is now theyve changed something.
Re: Ping spikes and connection drops
15-05-2014 3:50 PM
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Quote from: Chris Your speed profile was not set correct which we use to prioritise traffic on your line, this is now again set correctly so hopefully this will stop you seeing the issues you've experienced recently.
Any chance i can have this done on my line as well? and maybe check if my upload is capped?, Thanks
Re: Ping spikes and connection drops
15-05-2014 5:13 PM
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Re: Ping spikes and connection drops
15-05-2014 6:42 PM
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Still getting the exact same issue where my ping in Ventrilo and Games spikes when watching any videos; It shouldn't have anything to do with my low speed as I have had the exact same speed since I moved into this house 7 years ago and its only just started to happen.
I had no issues with plusnet for the first month or two since signing up but then it started disconnecting me and all these issues started to appear.
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