Performance getting worse
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Re: Performance getting worse
06-02-2015 9:06 PM
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Quote from: jelv It's definitely a symptom - I raised this to say how it is affecting me.
I've just searched the service status archive - the last announcement of increased capacity was last July (June for 20CN which I am on).
My gut feeling is that we are back in the bad old days of Plusnet not having enough capacity. The rate at which they've been installing FTTC connections we should have been seeing regular announcements.
yeah thats telling. I never checked when the last announcement was.
on the FTTC capacity thread I posted yet again I had to hop last night due to broken iplayer, and speeds etc. all instantly fixed after the hop.
Re: Performance getting worse
06-02-2015 9:33 PM
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@ purleigh - Would traffic management really kick in though before it got to that stage though?
Re: Performance getting worse
06-02-2015 9:39 PM
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Performance getting worse
06-02-2015 9:41 PM
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Quote from: jelv
If I'm having problems raising an appropriate fault what hope have most average users? I shouldn't have to lie as Andy has said.
I reported the same problem back in October last year. Answering the Question "Is your broadand working" and then it closed the ticket.
I found the whole process extremely frustrating. Like you say if experienced users find it troublesome god help the average user. I guess Plusnet didnt do anything about it.. the response I got was
Quote Very sorry to hear of the problems that you have encountered in regards to raising a fault
I accept that our faults tool through the members centre is a little dated, and the wording of it could also do with a little amendment.
http://community.plus.net/forum/index.php/topic,133072.msg1163159.html#msg1163159
Re: Performance getting worse
06-02-2015 9:46 PM
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Quote from: Strat It used to be a fairly regular thing, capacity updates.
I think generally, the level of engagement with users and information given out by Plusnet about their network etc. has gradually declined. It's not really surprising though as they are becoming a large ISP in a competitive environment.
Re: Performance getting worse
06-02-2015 9:49 PM
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Re: Performance getting worse
06-02-2015 9:53 PM
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My simple answer to the capacity updates conspiracy theory, is that members of the DCT used to do it, particularly Chris Purvey - who has moved eleswhere, so my guess is that the CRT didn't pick up this reporting task from the DCT when things changed on the 28th July.
Re: Performance getting worse
06-02-2015 9:54 PM
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Quote from: kitz
Quote from: jelv
If I'm having problems raising an appropriate fault what hope have most average users? I shouldn't have to lie as Andy has said.
I reported the same problem back in October last year. Answering the Question "Is your broadand working" and then it closed the ticket.
I found the whole process extremely frustrating. Like you say if experienced users find it troublesome god help the average user. I guess Plusnet didnt do anything about it.. the response I got was
Quote Very sorry to hear of the problems that you have encountered in regards to raising a fault
I accept that our faults tool through the members centre is a little dated, and the wording of it could also do with a little amendment.
http://community.plus.net/forum/index.php/topic,133072.msg1163159.html#msg1163159
the entire plusnet site is static, there is numerous problems that dont get fixed, its as if they dont employ staff to manage the software.
Re: Performance getting worse
06-02-2015 9:59 PM
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However, we know (and there have been a lot of grumblings behind the scenes from ISPs) that BT Wholesale's network has been stretched in large areas across the country since XMAS. Their own monitoring has even shown this, and this is only half the picture as they don't publish their core transit monitoring.
Re: Performance getting worse
06-02-2015 10:02 PM
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Re: Performance getting worse
06-02-2015 10:03 PM
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Also there is a pattern emerging as well that reconnecting PPP fixes it, which rules out exchange/svlan side.
I myself was like trying to bleed a rock when asking for my svlan status which I now have got (no surprise its blue). Now we know it isnt svlan any progress on diagnosing seems to have stopped.
Re: Performance getting worse
06-02-2015 10:11 PM
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Quote from: chrcoluk Also there is a pattern emerging as well that reconnecting PPP fixes it, which rules out exchange/svlan side.
That also rules out backhaul capacity, because if the was insufficient bandwidth, then a PPP reconnect wouldn't fix it.
Re: Performance getting worse
06-02-2015 10:15 PM
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on plusnet side, it isnt staticly assigned so a ppp hop can put you on a different endpoint.
Re: Performance getting worse
06-02-2015 10:20 PM
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Plusnet network guys are constantly monitoring the capacity threads on here (literally 7 days a week). I doubt they would be looking at the threads for fun, so they are most likely looking at the gateway you're connected to and if they can see any issues their end. The fact that Chris has no update is probably a good indication that they cannot find anything wrong their end.
@ purleigh - The problem is the BRAS > Host Links (Handovers) are not static routes. You can land on the same gateway 10 times, but take a different network path each time.
Re: Performance getting worse
06-02-2015 10:21 PM
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Quote from: Kelly
We are working with Juniper, the device vendors to stabilise things, but also BT because they have a lots of good people there and why turn down the help when it's available.
That's all you need to know
So questions via carrier pigeon to S Smith which will be then flown express in line with the yang model configs to Rob S ........
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