For anyone still on the Unlimited Fibre Extra package are you still getting your normal speeds? I've always got very close to the full 80/20 speed as the FTC box is right next to my house. Recently however I've noticed a speed drop. Checking it over several days shows the service is now capped at 67 Mbit/s, the same speed as BT's Social Broadband tariff.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
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For a good indication of line status can you post, assuming plusnet supplied device
Hub One ->Troubleshooting --> Help desk screen
Hub Two -> Advanced settings > Technical log.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Yes its Hub Two. Here is some relevant info from the technical log. I won't post all of it as it exposes my SSID and router details. Its trivial for someone to trace your address via Wigle with an SSID, you should reconsider asking users to post it on a public forum..
Yes its Hub Two. Here is some relevant info from the technical log.
Data rate:20 Mbps / 79.999 Mbps
Maximum data rate:37.421 Mbps / 118.695 Mbps
Noise margin:16.8 / 15.6
Line attenuation:5.7 / 10.0
Signal attenuation:5.6 / 10.3
So, if the "Data rate" is currently as reported at the router: 20 Mbps / 79.999 Mbps (along with 16.8/15.6dB S/N margin) - you are on 'normal' FTTC and you don't have a problem. At least, not with your Broadband connection. Any problem seems to me likely to be elsewhere; Wi-Fi? Connections to router?
From the information you have provided, I suspect you have a fault
If you're thinking its the high noise margins ? they're only high because the sync is limited to 80/20. In fact the high noise margins are good since they will result in lower error rates
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
@MisterW . That did initally cross my mind until I saw the attenuation figures, then I realised the OP must have the VDSL box in his front garden. No, I was going on his 67Mbs speed reported earlier - is that not one of DLM imposed levels when a fault is suspected/detected?
No, I was going on his 67Mbs speed reported earlier - is that not one of DLM imposed levels
It may well be, but if it was a DLM imposed banding, then it would be the sync speed that's banded. In this case the sync is at the maximum for the 80/20 product, so it isnt banded
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
