Pants Broadband.... Fault Ref: 69636053 & 69636077
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- Pants Broadband.... Fault Ref: 69636053 & 69636077
Pants Broadband.... Fault Ref: 69636053 & 69636077
16-05-2013 8:14 PM
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Well,
There is something very wrong...
Sudden death of connection, swapped filters, router the works..
Sync'ing at about the median of what we've ever had 1.5mb down 0.5 up...
however, getting consistent 0.1mb download speed
Ping times are ridiculous, when they aren't dropping like flies...
Here's some stats, and hopefully someone can give support a kick/prod and ask them to look here...
Quote Link Information
Uptime: 0 days, 18:27:25
DSL Type: ITU-T G.992.3
Bandwidth (Up/Down) [kbps/kbps]: 443 / 1.323
Data Transferred (Sent/Received) [MB/MB]: 20,45 / 133,53
Output Power (Up/Down) [dBm]: 12,6 / 0,0
Line Attenuation (Up/Down) [dB]: 40,1 / 64,5
SN Margin (Up/Down) [dB]: 13,4 / 5,4
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 7.598 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 33 / 56.026
HEC Errors (Up/Down): 11 / 14.970
That was before I did the BT Speedtest Tap3, so they reset and after they were as follows...
Quote Uptime: 0 days, 1:37:10
DSL Type: ITU-T G.992.3
Bandwidth (Up/Down) [kbps/kbps]: 443 / 1,339
Data Transferred (Sent/Received) [MB/MB]: 5.61 / 76.79
Output Power (Up/Down) [dBm]: 12.6 / 0.0
Line Attenuation (Up/Down) [dB]: 40.2 / 66.0
SN Margin (Up/Down) [dB]: 13.9 / 6.4
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 1,536 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 19,514
HEC Errors (Up/Down): 0 / 5,135
Nothing has changed, no wiring or device changes...
Quote Connection Information
Uptime: 0 days, 18:27:55
Data Transferred (Sent/Received) [MB/MB]: 12,43 / 115,12
Connection Settings
PVC Info (VPI.VCI): 0.38
Type: PPPoE
PPP SettingS
Username: <removed>@plusdsl.net
Password: ********
Connection Mode: Always-On
Service Name: -
Concentrator Name: bras-red6.pe-B226E4709E010M
TCP/IP Settings
IP Address: 87.112.34.204/32
Default Gateway: 195.166.128.183
Primary DNS: 212.159.6.10
Secondary DNS: 212.159.6.9
Well other than I've connected my "spare" router (TG582n) from a fibre trial - and have swapped microfilters.
changing the router at least gave me my sync back, as the original router wouldn't even sync!
HEC errors are huge!
Re: Pants Broadband.... Fault Ref: 69636053 & 69636077
16-05-2013 9:30 PM
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You FEC's are zero despite the high CRC rate.
That suggests you are on fast path not interleaved.
Given your very long line length - as suggested by the 64.5 attenuation
...I'm very very suprised interleaving is not on.
This would stop the CRC errors (well a lot of them anyway)
and would help the disconnections and the achieved download speed.
Re: Pants Broadband.... Fault Ref: 69636053 & 69636077
17-05-2013 12:16 AM
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Thats exactly why I posted here
Assume interleaving was on and has been on for ages.. this line has been running since august last year fairly ok but slow..
It is a long line, and I wonder why that's suddenly happened or why its off. Or is it because I have a 582 with mildly dodgy firmware at the moment as part of my testing? (Youll note it says pppoe yet its working fine on adsl.. lol
Maybe someone from support can check the interleaving status.
I I would update the job... but I don't want to do that if as of old thay if you do it drops to the bottom of the pile every update. .
adie:quote
Re: Pants Broadband.... Fault Ref: 69636053 & 69636077
17-05-2013 3:01 PM
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I've checked your connection and can see that interleaving in turned on, only as of today though.
We'll be updating your fault ticket shortly.
Re: Pants Broadband.... Fault Ref: 69636053 & 69636077
17-05-2013 4:35 PM
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My one question would be why the sudden collapse of the line, interleaving must have been enabled previously.
Ive got 6 months of performance data from my SamKnows box... so I know it was generally fine and performance wise was ok for the line..
It appears on my return home to be speedtesting ok, but I will give it a while.
adie:quote
Re: Pants Broadband.... Fault Ref: 69636053 & 69636077
17-05-2013 10:00 PM
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DSL Connection
Link Information
Uptime:0 days, 1:50:50
DSL Type:ITU-T G.992.3
Bandwidth (Up/Down) [kbps/kbps]:672 / 1,314
Data Transferred (Sent/Received) [MB/MB]:88.95 / 579.75
Output Power (Up/Down) [dBm]:12.7 / 0.0
Line Attenuation (Up/Down) [dB]:40.4 / 66.5
SN Margin (Up/Down) [dB]:6.2 / 5.1
System Vendor ID (Local/Remote):TMMB / ----
Chipset Vendor ID (Local/Remote):BDCM / IFTN
Loss of Framing (Local/Remote):8 / 0
Loss of Signal (Local/Remote):1 / 0Loss of Power (Local/Remote):0 / 0Loss of Link (Remote):-Error Seconds (Local/Remote):4,915 / 0
FEC Errors (Up/Down):22 / 15,420,614
CRC Errors (Up/Down):0 / 2,727
HEC Errors (Up/Down):0 / 1,848
How does that look in terms of FEC Errors now?
Re: Pants Broadband.... Fault Ref: 69636053 & 69636077
20-05-2013 9:50 AM
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We'll keep you updated on your ticket.
Re: Pants Broadband.... Fault Ref: 69636053 & 69636077
20-05-2013 10:33 AM
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Out of curiosity what is the fault that's been detected at the exchange?
The connection is certainly better than it was last week I'm assuming it should be considerably better then given the difference turning on interleaving has suddenly made.
It's funny as I always wondered because the next door neighbour syncs at a much better rate apparently.
Look forward to it getting sorted.
Re: Pants Broadband.... Fault Ref: 69636053 & 69636077
20-05-2013 3:05 PM
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Re: Pants Broadband.... Fault Ref: 69636053 & 69636077
21-05-2013 10:15 AM
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"CIDT LINE TEST OK (T316). dial tone leaving exch ok. have spoken to EU says phone ok but broadband will not settle down ,even after hub reset. further network investigation required."
Latest is that we're being asked to book an appointment with yourself for the engineer to visit your premises and test from there, I'd guess the testing from the exchange didn't reveal the issue so that's why they want to visit. If you let us know when you're available (weekdays either in the morning from 8-1 or in the afternoon from 1-6) we'll get it booked in.
Re: Pants Broadband.... Fault Ref: 69636053 & 69636077
21-05-2013 11:37 AM
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Would probably suggest they sorted the drop line out from their pole too as I suspect ours is ancient.
THry did call and spoke to the missis.. but she doesn't do the techie side of things... so....
Morning appointment is best tbh.
Thanks.
Re: Pants Broadband.... Fault Ref: 69636053 & 69636077
21-05-2013 2:46 PM
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Let us know how you go on.
Re: Pants Broadband.... Fault Ref: 69636053 & 69636077
21-05-2013 5:56 PM
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Quote Connection Settings
PVC Info (VPI.VCI): 0.38
Type: PPPoE
PPP SettingS
Username: <removed>@plusdsl.net
Password: ********
Connection Mode: Always-On
Service Name: -
My bold. Your are on ADSL, your connection type should be PPPoA
What firmware are you running - it should be 8.4.4.J
You will need to Log in to the Modem/Router GUI and use the Configuration Wizard to change that. -
Log in, and in the Broadband box, on the RHS click Disconnect. Now select Technicolor Gateway on the extreme left below Home. Then select Configuration below that. Now on the top RHS of the page select Configure. Under Service Configuration in the middle, select Configuration Wizard.
Work your way through the wizard and click Start, that should sort it.
You might need to go back to the Broadband Connection box and click Connect after it has booted.
HTH.
Re: Pants Broadband.... Fault Ref: 69636053 & 69636077
22-05-2013 6:55 AM
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However, its a dodgy pn modem... lol
It was one of the first trial modems for fibre that were sent.. it was my only option for a spare.. so I thought I'd wang it on.. but try the adsl port rather than the ethernet port.. its been fine tbh..
It was only bought into tge equation when the old router wouldn't even sync as the line was so bad!
Plus.... see http://community.plus.net/forum/index.php/topic,88269.0.html/
Re: Pants Broadband.... Fault Ref: 69636053 & 69636077
22-05-2013 7:38 AM
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