PPP dropped unable to authenticate - 18.00 on 17th Sept 2014
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Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014
23-09-2014 4:01 PM
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Why are some of the gw's differing in base latency and max throughput speeds , as well as some appearing to be affected by the affects of congestion jacket loss and latency/jitter humps ?
Shouldn't they all offer the lowest level of latency and highest possible throughput without the peak time increases in latency and sometimes a reduction in throughput ? or do i expect too much, if i do then i'm sorry that i have come to expect the service levels that ukonline delivered
Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014
23-09-2014 4:11 PM
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Ex-Broadband Service Manager
Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014
23-09-2014 6:50 PM
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Either the network still hasn't got back into balance, or I suspect the problem with the BNGs hasn't been properly fixed yet, so the number of users per BNG gateway has to be kept down to avoid a repeat performance of the 17th.
Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014
23-09-2014 8:24 PM
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Quote from: Kelly Hey guys. I will try and get you a better explanation on what happened at some point soon.
It's nearly a week now...
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014
23-09-2014 8:58 PM
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19 2014-09-23 17:10:31 PPP Warning ppp1 LCP down
20 2014-09-23 17:10:31 PPP Error ppp1 LCP down
21 2014-09-23 17:10:31 PPP Information ppp1 rcvd [LCP ConfReq id=0x91 <auth chap MD5> <magic 0x7353f03a>] 00 00 00 00 00 00 00 00 00 00
22 2014-09-23 17:10:30 PPP Information ppp1 rcvd [LCP EchoRep id=0x0 magic=0x40fa77c4] 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
23 2014-09-23 17:10:30 PPP Information ppp1 sent [CHAP Response id=0x1 <10928cd362c1fd4a0cd21f99559b2d8b>, name = "
24 2014-09-23 17:10:30 PPP Information ppp1 rcvd [CHAP Challenge id=0x1 <1edff82f1b2884211f6a12dcd176c18e>, name = "bras-red12.pe"] 6d
25 2014-09-23 17:10:30 PPP Information ppp1 sent [LCP EchoReq id=0x0 magic=0x2c49f5bc]
26 2014-09-23 17:10:30 PPP Information ppp1 rcvd [LCP ConfAck id=0x1 <mru 1480> <magic 0x2c49f5bc>] 00 00 00 00 00 00 00 00 00 00 00 00
27 2014-09-23 17:10:30 PPP Information ppp1 sent [LCP ConfAck id=0xcd <mru 1492> <auth chap MD5> <magic 0x40fa77c4>]
28 2014-09-23 17:10:30 PPP Information ppp1 rcvd [LCP ConfReq id=0xcd <mru 1492> <auth chap MD5> <magic 0x40fa77c4>] 00 00 00 00 00 00
29 2014-09-23 17:10:30 PPP Information ppp1 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x2c49f5bc>]
30 2014-09-23 17:10:27 DSL Notice xDSL Enter SHOWTIME!!
31 2014-09-23 17:10:25 PPP Error ppp1
32 2014-09-23 17:10:25 PPP Error ppp1 User request
33 2014-09-23 17:10:22 PPP Information ppp1 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x5fee5121>]
34 2014-09-23 17:10:19 PPP Information ppp1 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x5fee5121>]
35 2014-09-23 17:10:16 PPP Information ppp1 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x5fee5121>]
36 2014-09-23 17:10:14 DSL Notice xDSL Training !!
37 2014-09-23 17:10:13 PPP Information ppp1 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x5fee5121>]
38 2014-09-23 17:10:10 PPP Information ppp1 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x5fee5121>]
39 2014-09-23 17:10:07 DSL Notice xdsl HANDSHAKE!!
40 2014-09-23 17:10:07 PPP Information ppp1 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x5fee5121>]
41 2014-09-23 17:10:04 DSL Notice xdsl READY!!
42 2014-09-23 17:10:04 PPP Information ppp1 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x5fee5121>]
43 2014-09-23 17:10:01 DSL Notice xDSL Leave SHOWTIME!!
44 2014-09-23 17:10:01 PPP Information ppp1 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x5fee5121>]
45 2014-09-23 17:09:58 PPP Information ppp1 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x5fee5121>]
46 2014-09-23 17:09:55 PPP Information ppp1 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x5fee5121>]
47 2014-09-23 17:09:47 DSL Notice xDSL Training !!
48 2014-09-23 17:09:46 PPP Error ppp1
49 2014-09-23 17:09:46 PPP Error ppp1 User request
50 2014-09-23 17:09:43 PPP Information ppp1 sent [LCP TermReq id=0x4 "User request"]
51 2014-09-23 17:09:41 DSL Notice xdsl HANDSHAKE!!
52 2014-09-23 17:09:40 PPP Information ppp1 sent [LCP TermReq id=0x3 "User request"]
53 2014-09-23 17:09:40 PPP Warning ppp1 LCP down
54 2014-09-23 17:09:40 PPP Error ppp1 LCP down
55 2014-09-23 17:09:40 PPP Error ppp1 User request
Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014
23-09-2014 9:06 PM
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Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014
23-09-2014 9:10 PM
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@ StolenLife - Glad he got back online.
Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014
23-09-2014 9:25 PM
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Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014
23-09-2014 9:59 PM
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Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014
24-09-2014 9:46 AM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014
24-09-2014 2:31 PM
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Quote from: Kelly . I will try and get you a better explanation on what happened at some point soon.
Look forward to it as well
The lack of detail on MX960's / Junos OS (?) issue combined with : "Turn off & go away for 2 hours"
Has really made me question staying.
Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014
24-09-2014 7:57 PM
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Quote from: Bob I'm not aware of any issues affecting our network last night so any loss of PPP without a drop in sync (although as ejs has suggested, it looks like your sync did drop on this occasion) will be down to something more local.
My connection dropped for 5-10 minutes just after 0200 (see BQM), the modem didn't re-sync.
Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014
24-09-2014 9:01 PM
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I had downtime last night due to BT wholesale maintenance.
After the downtime I was on a different gateway and I guess we all know what is coming from me.
I was on central 10 gateway ag07, I noticed youtube throughput was dodgy so did a speedtest.
not good.
Hopped and now on central10 ag03, new result.
Is not fun having to hop around because an isp has under invested.
It wasnt this bad before the plusnet outage, it would seem they have decided to not load the bng's so high now suggesting they havent fixed the issue that caused them to crash and as a result the other gateway's dont have enough capacity. They havent appeared to have done the morale thing which is to (temporarily) increase the capacity of the other gateways to compensate.
Also I am observing I am always on central10 regardless of gateway.
Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014
25-09-2014 10:16 AM
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Incidentally, the one day not covered by this
I notice others in the Sheffield area experienced similar though, so I'm still looking at you Wholesale
Quote from: chrcoluk It wasnt this bad before the plusnet outage, it would seem they have decided to not load the bng's so high now suggesting they havent fixed the issue that caused them to crash and as a result the other gateway's dont have enough capacity.
We'll look into it but it definitely shouldn't be happening looking at the capacity graphing:
Edit: I notice you're using your IPv6 test account? In light of my findings during the outage, I can't help but think this might be contributing to your problem. Both YouTube and ThinkBroadband are IPv6 enabled. Looking at your TBB test results, IPv6 transport wasn't used, however I'd still suggest you try ruling out IPv6 by connecting using your normal login credentials.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014
25-09-2014 11:02 PM
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