PN - major service incident
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Re: PN - major service incident
30-11-2014 4:52 PM
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Fortunate that I was out as I don't have any other source of internet access
Re: PN - major service incident
30-11-2014 4:54 PM
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"Broadband Connectivity (83816) - Resolved
30/11/2014 @ 13:22
This is in an update to our previous post regarding the recent connectivity problem.
Our engineers have resolved the problem and customers should now be able to re-establish a connection.
Apologies for any inconvenience this issue may have caused."
Well it's 16:53 here and it is *still* down. Turning off for 60 minutes did nothing and resetting has no effect either
Re: PN - major service incident
30-11-2014 4:54 PM
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To be is to do - Kant
do be do be do - Sinatra
Re: PN - major service incident
30-11-2014 5:00 PM
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dick:quote
Re: PN - major service incident
30-11-2014 5:00 PM
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Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: PN - major service incident
30-11-2014 5:09 PM
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Re: PN - major service incident
30-11-2014 5:20 PM
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All i get is this webpage "broadband setup" where I put my id and password, says it is all good to go but still doesn't load any other webpage and just lead me back to the same starting webpage
"www.plus.net/apps/getstarted"
I have fiber, but I believe ppl ar ebeing redirected here. I would love to try and find out what can I do to get internet back, anyone that can help me ?
Re: PN - major service incident
30-11-2014 5:21 PM
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When i input the username and password, it just remove the un and pw and go nowhere.
I don't know what to do now.....
Re: PN - major service incident
30-11-2014 5:32 PM
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Quote from: AdamD Still nothing here, I unplugged modem and router for an hour. Internet light went green but is now red again.
Think I'll be leaving now this is happening too often.
Adam,
This could be a case of the user details in the router being scrambled - if its a TG582n look here http://192.168.1.254/cgi/b/is/_pppoa_/dt/?be=0&l0=2&l1=2&name=Internet - more details here http://www.plus.net/reconnect
Alternatively from the info I can glean I would also suspect that this could be a BT system issue - aka "Stale Session". if the above is all correct, then you'll need to phone PN and ask them if BT's systems are preventing your connection.
Kevin
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Re: PN - major service incident
30-11-2014 5:34 PM
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Quote from: PeterLoftus So much for the separate fibre And ADSL forums plenty of people posting in the wrong place
Peter,
Was that a tongue planted firmly in your cheek?
Seems little point having two distinct threads for the same issue!
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: PN - major service incident
30-11-2014 5:37 PM
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Quote from: Oldjim Pity I wasn't here otherwise I would have moved the whole thing to Feedback
Adie, had your back covered Jim. Hope you enjoyed your afternoon off!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: PN - major service incident
30-11-2014 5:42 PM
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I didn't start off well but improved
Being driven to the start of the walk by my better half
What is that funny clanking noise
Stopped at a safe place - flat tyre
Changed it for the piddly little spare and go to the start with 5 minutes in hand (fortunately we had allowed extra time due to fog)
Then had a very pleasant 11.5 mile walk in glorious sunshine after the cloud burnt off
Re: PN - major service incident
30-11-2014 5:57 PM
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Does anyone know if there's a way of getting any compo for lack of service such as today? On the whole my dealings with PN have been positive but these lack of service incidences are getting a little tiresome.
Re: PN - major service incident
30-11-2014 6:05 PM
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Re: PN - major service incident
30-11-2014 6:07 PM
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