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PN Profile speed stuck at 2Mb - kick required please

lyndonp
Grafter
Posts: 89
Registered: 15-06-2007

PN Profile speed stuck at 2Mb - kick required please

I noticed my "High Speed Broadband" was showing only 2000 on Saturday morning when it is normally around 3500/4000. I have seen this happen before (not very often to be honest) and find for whatever reason the router sync speed has dropped and by rebooting the router the sync returns to normal. After a couple of days the PN sync then returns to the usual 3500/4000.
I rebooted the router on Saturday morning but today (Tuesday) my PN sync displayed on "High Speed Broadband" is still stuck at 2000
Router stats are showing it is still syncing at nearly 5Mb so would expect the PN sync to be at 4000 again
ADSL Link                 Downstream   Upstream
Connection Speed 4960 kbps           448 kbps
Line Attenuation             48 db         15 db
Noise Margin             3 db                 21 db
Why hasn't it returned to normal after 4 days? Angry  
Do Plusnet need to kick it? If so, can somebody at PN please do so.
P.S. Just checked on BT Speedtester - it is showing BT have my profile set at 4000 so this appears to be an issue at the PN end. Please KICK it.
Many Thanks.
11 REPLIES
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Re: PN Profile speed stuck at 2Mb - kick required please

Kicked. Smiley
lyndonp
Grafter
Posts: 89
Registered: 15-06-2007

Re: PN Profile speed stuck at 2Mb - kick required please

Many thanks Mand  Cheesy
Vip3r
Grafter
Posts: 142
Registered: 22-10-2009

Re: PN Profile speed stuck at 2Mb - kick required please

Quote from: Mand
Kicked. Smiley

Hi Mand, could you please kick my profile?
PN profile was on 2000k for the past few months,
I was moved to ADSL2+ at the start of the week So have been playing with my Target SNR this resulted in my BT profile dropping to 1250k for three days (but the PN profile stayed at 2000k  Huh)
Last night the BT profile finally went back up to 2000k, but this morning the PN profile has gone down to 1250k  Shocked Cry
BT tests Below
Lastnight:
Quote from: BT
13-05-10 (23.36)
Download speedachieved during the test was - 1797 Kbps
For your connection, the acceptable range of speedsis 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2784 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 13.91:24.04:62.05 (SBE:NBETongueBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

This morning:
Quote from: BT
14-05-10 (11.4Cool
Download speedachieved during the test was - 1166 Kbps
For your connection, the acceptable range of speedsis 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2784 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 25.73:21.36:52.92 (SBE:NBETongueBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

Not sure If I will benefit from it, but could I also request my upstream be uncapped please?
Many Thanks
Vip3r.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: PN Profile speed stuck at 2Mb - kick required please

Hi Vip3r,
Upped to 2000 for you.
Vip3r
Grafter
Posts: 142
Registered: 22-10-2009

Re: PN Profile speed stuck at 2Mb - kick required please

Thanks Matt.
chrisoldinho
Grafter
Posts: 65
Registered: 12-04-2010

Re: PN Profile speed stuck at 2Mb - kick required please

FYI Vip3r i'm guessing like me you live a long way from the exchange hence the 2000kbps sync. I found out that despite living in an ADSL2 21CN exchange, my router syncs nearly 500kbps better on G.DMT ADSL1, if you have a router that allows you to force a connection method try selecting ADSL1 G.DMT as i've read in a number of forums ADSL1 is better at handling long lines than ADSL2/2+ and like me you will see no benefit from using ADSL2/2+ over standard ASDL1 as ADSL1 can handle up to 8mb.
Cheers, Chris
Bookworms
Grafter
Posts: 187
Registered: 13-11-2007

Re: PN Profile speed stuck at 2Mb - kick required please

How much difference is improving internal internal wiring likely to make to the BB speed ?
Eg, replacing standard extension wiring with Cat5 cable ?
htid85
Dabbler
Posts: 16
Registered: 17-05-2010

Re: PN Profile speed stuck at 2Mb - kick required please

Sorry to chime in here guys - I'm new to PN - what's "kicking" the connection?
Regards
Matt
Superuser
Superuser
Posts: 9,143
Thanks: 547
Fixes: 46
Registered: 06-04-2007

Re: PN Profile speed stuck at 2Mb - kick required please

It's a 'colloquial' term which has a meaning to suit the circumstances. In this context it means 'please manually adjust my PN profile to match that set by BT Wholesale'. (Normally this profile adjusts automatically.)
David
Community Veteran
Posts: 26,542
Thanks: 786
Fixes: 9
Registered: 10-04-2007

Re: PN Profile speed stuck at 2Mb - kick required please

Quote from: Bookworms
How much difference is improving internal internal wiring likely to make to the BB speed ?
Eg, replacing standard extension wiring with Cat5 cable ?

You can check yourself how much difference it might make:
  • take a note of the stats from your router, specifically sync speed, attenuation and noise margin
  • plug the router in to the test socket inside the master socket with no phones connected
  • take a note of the stats again
    Now compare the before and after (post them here if you need help interpreting them); if that shows a significant improvement working on your internal setup will help.
  • jelv (a.k.a Spoon Whittler)
       Why I have left Plusnet (warning: long post!)   
    Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
    Line rental: Pulse 8 Home Line Rental (£13/month)
    Mobile: iD mobile (£4/month)
    Bookworms
    Grafter
    Posts: 187
    Registered: 13-11-2007

    Re: PN Profile speed stuck at 2Mb - kick required please

    Hi.
    Unfortunately it's almost impossible for me to connect directly to the master socket at the moment, although I'm not sure how much difference it would make - the master socket in this house was wired in by BT several years ago (before I moved here) and is at the end of about 10 metres of BT extension cable.
    My router WAS connected via another 10 metres or so of  ordinary phone extension cord but  I've since replaced that with  ADSL compatible cable and also replaced the microfilters.
    I haven't had any  sync problems since.

    These are some of my router readings from the last few days;

    --------------------------------------------------
    Broadband Line Status BT voyager  11 May 2010


    Line Mode G.DMT   Line State Show Time
    Latency Type Interleave   Line Up Time 00:01:39:26
    Line Coding Trellis Off   Line Up Count 156

    Statistics Downstream Upstream
    Line Rate 4416 Kbps 448 Kbps
    Noise Margin 15.6 dB 23.0 dB
    Line Attenuation 40.0 dB 21.0 dB
    Output Power 19.8 dBm 11.9 dBm

    after replacing micro filters:
    Broadband Line Status 16 May 2010  
    Line Mode G.DMT   Line State Show Time
    Latency Type Interleave   Line Up Time 00:04:50:26
    Line Coding Trellis Off   Line Up Count 2

    Statistics Downstream Upstream
    Line Rate 3456 Kbps 448 Kbps
    Noise Margin 19.0 dB 16.0 dB
    Line Attenuation 40.0 dB 21.0 dB
    Output Power 19.7 dBm 11.9 dBm

    and today, after replacing suspect  connecting lead:
    Broadband Line Status 16 May 2010   19:35

    Line Mode G.DMT   Line State Show Time
    Latency Type Interleave   Line Up Time 00:22:03:33
    Line Coding Trellis Off   Line Up Count 1

    Statistics Downstream Upstream
    Line Rate 5312 Kbps 448 Kbps
    Noise Margin 15.5 dB 23.0 dB
    Line Attenuation 40.0 dB 21.0 dB
    Output Power 19.7 dBm 11.8 dBm
    ===================================================
    And these are my BT speed test results from the beginning and end of the same period:

    BT test, 11 may 2010
    Download speed achieved during the test was - 291 Kbps
    For your connection, the acceptable range of speeds is 600-7150 Kbps.
    Additional Information:
    Your DSL Connection Rate :4416 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
    IP Profile for your line is - 3500 Kbps
    -------------------------------
    BT test 7:40pm, 18 May 2010

    Download speed achieved during the test was - 3075 Kbps
    For your connection, the acceptable range of speeds is 600-7150 Kbps.
    Additional Information:
    Your DSL Connection Rate :5312 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
    IP Profile for your line is - 4500 Kbps