PN IP profile check/change?

[#1]

I've just had a quick look back through the thread and noticed from the BTw speedtest results the US profile 0.45 suggest you are on a 20CN exchange, would that be right? If so, profile increase updates from BT to Plusnet don't happen so quickly, they can be between 3 to 5 days. I know this is a real pain, I have experienced it myself. Chase Plusnet hard to get your phone line fixed. Once you've updated the ticket, chase it up (quote ticket number) on the Phone or Live Chat so that faults prioritise it tomorrow.

[#2]

PN have booked an engineer for tomorrow morning - broadband specialist but able to investigate the line as well apparently.
Don't know about the exchange (Weobley) but the cab I'm on is fibre enabled - does this mean anything ?
A

[#3]

You are on a 20CN connection, exchange isn't 21CN enabled, but as you say there's FTTC also FTTP for some!
If you put your number in the BT Wholesale checker it'll tell you exactly what you can get and what the estimated speeds are. Mind you those speeds get updated based on real speeds, so if you've been getting a slow speed because of a poor line, the estimated speeds will be lower.

[#4]

When the line runs well I can get nearly 6M sync, and actual transfers of 550kbytes/s - more than enough for iPlayer, Netflixx,etc
It's only when the line starts crackling that I recall what dial-up used to be like

[#5]

I'm concerned that there is still noise on the line. Hopefully the engineer tomorrow can pinpoint the issue and get this sorted out.

[#6]

He did say there was in reply #27, and has a recording of it, which I believe he has zipped and attached to his ticket?

[#7]

It's not possible to attach a ZIP to this forum or the ticket (unless I'm missing something?)
I've kept the recording for the BT engineer.
Adam

[#8]

We were told it was possible to attach a zip file to a ticket even if it doesn't say so. You can't to a forum post.

[#9]

I did try the ZIP but it would not work.
BTW broadband engineer has called, there was no interference whilst he was here. He managed to get the IP profile and SNR reset manually and it's now running better.
Download speed achieved during the test was - 3.83 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :5.66 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 5.5 Mbps
I'll keep recording RS charts and see if things hold up. I suspect it will be fine until the line crackles again.

[#10]

Oh well that sounds like a really useful visit - not.  Plusnet can easily get line resets done remotely. With the current BT IP Profile your Current Line Speed needs to be updated I expect.
What did he say when you play the recorded line noise? Not even bothering to check/remake any joints, or swap pairs etc is just wasting everybody's time (and money - we end up paying for it in our line rental!).
The next time the noise crops up, I would close the Broadband fault and start a Phone fault and complain that when the noise is on the line you can't have a proper conversation.
PS. I don't know what happened to attaching zips to tickets, we'll have to find out.

[#11]

It's originally logged as a phone line fault and I will keep it open for a while. The line was crackling a few minutes ago and the modem has resynced down a bit, so it doesn't look great

[#12]

Then I'd advise update your ticket stating that the engineer appeared to do nothing to check or remake joints or swap pairs and that the line is still intermittently noisy with more noise appearing later in the afternoon. I'll also comment on how sick of the situation you are.
Did he actually plug any form of tester in and carry out any tests, or did he just pick up the phone?

[#13]

He did have a tester, looked to be about half the size of a laptop. He was here for quite a while.
The internet is still holding on at around 5M sync, still managing to hold an IP profile of 4.0 (actual download speeds of 400Kbytes/s). The line is noisy sometimes (but most calls I made yesterday were perfectly clear) and the modem has resynced several times.
Just now was very loud noise, the modem has resynced several times this morning but still holding.
I'll just keep requesting BT visits and hope the line is noisy when they turn up.
Adam

[#14]

Frustrating Adam, absolutely frustrating. Of course if that engineer was not doing very thorough TDR testing and only looking at broadband sync and SNRM, that will not have helped.
With that low speedtest result, it may be that you had a brief very low sync with a very low proifle, which has since risen, but that might have given a very low Current Line speed.
I see no-one has commented about no longer being able to attach a zip to a tciket.

[#15]

I'm amazed that there isn't some test equipment that BTW can leave on your line (either at residence or exchange) for several days so that intermittent faults like this can be traced? The cost of getting BT engineer out several times (it took eight visits last time) would easily offset the cost.
IP profile now 4.0, but internet still useful. The line was very noisy for two hours this morning but is perfect at the moment.