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Openreach DLM Profile Reset Request - Banded Line

Vigor167
Hooked
Posts: 9
Registered: Sunday

Openreach DLM Profile Reset Request - Banded Line

Sunday

Hi Team.

​I recently caused some line instability while swapping over to a new bridge modem and updating firmware, which I believe has caused Openreach DLM to step in and apply a strict 36 Mbps banded cap to my profile.

​My new DrayTek Vigor 167 modem is physically syncing nicely at 42.6 Mbps, but my actual throughput is being hard-capped at 36 Mbps on speed tests, it has been that way now for 8 days straight, I was hoping it would clear itself over this period.

​Could an administrator please check my GEA diagnostics and submit an automated Openreach DLM reset to clear this banding and restore my Fast path?

​Thank you!

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dvorak
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Registered: ‎11-01-2008

Re: Openreach DLM Profile Reset Request - Banded Line

3 hours ago

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
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