Old linebox
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- Re: Old linebox
Old linebox
31-08-2007 12:43 PM
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Regards .....
Re: Old linebox
31-08-2007 1:43 PM
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2) Do you actually have any problems with your broadband connection? If not I would stay as you are.
It may improve your speeds if you are not already on an 8Mbs speed.
BT charge £25+VAT to replace a line box with a Master socket if its not as a result of a line fault. If there is a line fault then it will be replaced for free.
Re: Old linebox
31-08-2007 2:21 PM
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I'm on PlusNet Home Phone so, who is supplying my phone line, BT or PlusNet.
In answer to 2), I'm suffering from intermittent re-syncs and, on average, I'm probably talking about 2 or 3 per day currently but when I first got Max'd in May last year, I could go for weeks without a single re-sync. The re-sync'ing problem has got slowly worse and I've also noticed that my sync speed is slowly dropping. Up until probably a few months ago, the line would sync around about 7300Kbps but it's steadily dropped to around 6800Kbps (this is with a Netgear DG834). I took the Netgear offline a few days ago and tried a Voyager 210 and interestingly, it was sync'ing around 7300Kbps but it was re-sync'ing much more than the Netgear. I'm not sure what to make of all this and the only thing I haven't ruled out is the old linebox, hence the question.
Regards .....
Re: Old linebox
31-08-2007 3:38 PM
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With the netgear you can use a monitor program which records line & SNR details over time on a graph which may identify low SNR as the cause or at least show if its bad during certain parts of the day.
The routerstats tool can be downloaded here.
Re: Old linebox
31-08-2007 3:51 PM
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Regards .....
Re: Old linebox
10-09-2007 11:50 AM
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Quote from: Peter BT charge £25+VAT to replace a line box with a Master socket if its not as a result of a line fault. If there is a line fault then it will be replaced for free.
Thanks very much for that information and I decided to pursue the matter with PN with a view to having a new one fitted. Before asking for the work to be done I decided to ask for a quote first (just to be on the safe side). Here's what they've come back with (10 days later!!):
Quote Dear ** ******,
Sorry for the delay, the prices for this are £85 for the initial call out and it is then billed at £55 per hour. The price of replacing the line box would be billed seperatley to thisand would be disclosed by the enginneer who would carry out the work.
Please advise us if you wish to proceed with this.
Thank you
Regards,
**** *****
That's rip off!!
Would a member of PN staff care to justify this extortionate quotation.
Regards .....
Re: Old linebox
10-09-2007 11:55 AM
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Could you possibly confirm the ticket number where you received that response? I'll then be able to double check things for you.
Re: Old linebox
10-09-2007 12:25 PM
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Ticket number is 22737762
Regards .....
Re: Old linebox
10-09-2007 12:33 PM
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The figures that you have been quoted are actually correct. However, if you were to develop a broadband fault on your line, caused by the linebox, then BT would be obligated to replace this.
I know it sounds like a rip off and these charges are extortionate!
I'd be interested to hear where Peter is getting his figures from.
Re: Old linebox
10-09-2007 1:08 PM
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Regards .....
Re: Old linebox
10-09-2007 1:10 PM
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Quote from: James I'd be interested to hear where Peter is getting his figures from.
I think he's getting his figures here. Right at the bottom of the page.
Re: Old linebox
10-09-2007 1:27 PM
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We're not making a profit here. We're quoting you what BT are charging us.
Re: Old linebox
10-09-2007 1:44 PM
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Regards .....
Re: Old linebox
10-09-2007 2:09 PM
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Quote from: paulby
Quote from: James I'd be interested to hear where Peter is getting his figures from.
I think he's getting his figures here. Right at the bottom of the page.
It was actually a post on thinkbroadband but your link confirms what was posted there. It makes no mention of call out fees or per hour fees.
Re: Old linebox
10-09-2007 4:01 PM
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The fees quoted are the charges as issued by BT Wholesale. They are judged to be the cost of sending a BT Openreach engineer to your premises to conduct non-essential work.
We cannot refute these charges on an individual basis.
Do you ever get any noise on the line at all? If so it may be worth going down the fault route for the voice side of things.
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