Decided to upgrade my wifi as the previous pusnet deal was terrible now this one I’m paying the minimum is meant to be 500mps but don’t don’t it has ever seen 400
Guaranteed speeds would be for a wired connection to your Hub Two, some wifi devices are not capable of a connection of 500Mbps.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
There’s vey little chance that the uplink is slower than the provided package.
There are though lots of possibilities that your kit does not have the power to use all of that bandwidth alone. How are you testing? Over WiFi or Ethernet?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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