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No wireless connection

gcdsmith
Newbie
Posts: 1
Registered: ‎12-01-2023

No wireless connection

Mobile phone will not connect to internet. Error message is incorrect password.

2 REPLIES 2
MisterW
Superuser
Superuser
Posts: 15,052
Thanks: 5,686
Fixes: 407
Registered: ‎30-07-2007

Re: No wireless connection

Double check that you have the password correct. It's on a card on the back of the router https://www.plus.net/help/broadband/router-user-guides/

Note it is case sensitive and make sure you aren't confusing zero and O, also one and lower case L

If that doesn't help, is your phone only capable of 2.4ghz ?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,522
Thanks: 580
Fixes: 99
Registered: ‎27-11-2020

Re: No wireless connection

Hey there @gcdsmith is it all resolved now or do you need me to look into it?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team