No internet light on hub
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- Re: No internet light on hub
30-03-2019 7:03 PM
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The extent of my knowledge was to turn the hub on and off again but no luck. Any thoughts on what's wrong?
Fixed! Go to the fix.
Re: No internet light on hub
30-03-2019 7:55 PM - edited 30-03-2019 8:04 PM
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Hi @kidgorgeous ,
As far as we can see there is still an active internet connection and has been upload/download data transfer.
Can you confirm if you are able to establish a connection to the internet?
Thanks,
MoR
Re: No internet light on hub
30-03-2019 7:56 PM
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Does your phone work?
Dial 17070 option 2, does it return te correct number and is the line quiet?
Re: No internet light on hub
30-03-2019 8:44 PM
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Thanks
Re: No internet light on hub
30-03-2019 8:45 PM
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Re: No internet light on hub
31-03-2019 10:15 AM
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Hi @kidgorgeous
Did you manage to make any headway with this? I've double-checked your connection and there aren't any issues that I can see that would cause a lack of Internet access.
I've reset your connection from this side - if doing the same from your side (by putting a pin or similar into the reset hole in the back of the router), I'd recommend raising a fault here so that we can ask our suppliers to take a look at this for you.
Best wishes
Dave
Re: No internet light on hub
31-03-2019 10:17 AM
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Re: No internet light on hub
31-03-2019 11:23 AM
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Thanks!
Re: No internet light on hub
31-03-2019 4:05 PM - edited 31-03-2019 4:07 PM
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This is regarding the account with phone number ending***848.
Re: No internet light on hub
31-03-2019 4:11 PM
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@kidgorgeous - we had the account with number ending 051 stored against yoru forum details.
Care to PM me your other username?
Thanks,
MoR
Re: No internet light on hub
31-03-2019 4:18 PM
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Thats my parents number. Sorry i have confused things!. Have sent a PM to you.
31-03-2019 4:24 PM
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Thanks for that @kidgorgeous ,
Whilst testing your broadband connection we have found a fault on the phone service. This fault is the likely cause of the broadband issues you are experiencing, and must be resolved before we are able to investigate a broadband issue.
Your fault has now been raised with Openreach who we work with on Phone issues for further investigation.
They have advised an estimated response time of 03/04/19 23:59:59. This is an estimate and the issue may be resolved before this point.
Please be aware that although it is not required at this time, our suppliers may wish to send an engineer to the premises at a later date, we will notify you should this be the case. We will continue to monitor for updates from them and if we are able to provide an update sooner than this we will do so.
I've raised to ticket to your account which is where updates will be provided.
Kind Regards,
MoR
Re: No internet light on hub
31-03-2019 4:27 PM
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Thank you for the quick reply.
Re: No internet light on hub
31-03-2019 7:10 PM
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Hmm......
Kid Gorgeous
to
Kid Presentable
to
Kid Gruesome
to
Kid Moe
This is regarding the account with phone number ending***848
to
Kid Doh!!
(sorry, couldn't resist)
Re: No internet light on hub
07-05-2019 1:52 PM
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- Re: No internet light on hub