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No internet connection

Tomleeder
Newbie
Posts: 4
Registered: ‎07-11-2023

No internet connection

Lost WiFi connection last night and can’t get it back tried everything recommend on the help page and still no luck
7 REPLIES 7
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,571
Thanks: 596
Fixes: 99
Registered: ‎27-11-2020

Re: No internet connection

I'm here @Tomleeder ! All caffeinated up and ready to go! Sorry to hear you are having issues with the broadband, has anything changed in the property at all? Can you pop over some pics so our lovely superusers and myself can help you as the line test says it could be a home set up issue.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Tomleeder
Newbie
Posts: 4
Registered: ‎07-11-2023

Re: No internet connection

Nothing has changed in the house has been working fine for the last 2 years
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,571
Thanks: 596
Fixes: 99
Registered: ‎27-11-2020

Re: No internet connection

Glad nothing has changed! Which telephone socket do you have? If you're not sure, please can you check on What type of master socket have I got? | BT Help ?

 

Are you using the Plusnet router as well?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Tomleeder
Newbie
Posts: 4
Registered: ‎07-11-2023

Re: No internet connection

We have the single socket one with the micro filter.
Yeah we are using the Plusnet hub 2 router
jab1
Legend
Posts: 17,654
Thanks: 5,754
Fixes: 265
Registered: ‎24-02-2012

Re: No internet connection

@Tomleeder Is it possible to post your current version of these three Hub pages, please?

3.Hub2 broadband.png5.Hub2 technical.png8.Hub2 Status.jpg

John
Tomleeder
Newbie
Posts: 4
Registered: ‎07-11-2023

Re: No internet connection

Sorry but how would I find that information please ?
jab1
Legend
Posts: 17,654
Thanks: 5,754
Fixes: 265
Registered: ‎24-02-2012

Re: No internet connection

Log into the Hub and navigate to the requested pages?

John