No connection........again
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: No connection........again
No connection........again
24-05-2010 9:34 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I posted sometime ago regarding a problem with my mums broadband connection ( i referred her to plusnet).
Occasionally she would lose her connection to the internet (actually it wasn’t occasional, it was inevitable). Her connection could only be re-established if i reset the router to factory setting and re-inputted the plusnet connection details.
Last time I was there I switched the routers, she has my Thomson one (Plusnet's!) and i have her Belkin router (just to see if my connection would drop out). The same thing is happening now, she lost connection sometime on Saturday and cannot connect. Powering down and restarting does nothing!
This is obviously a problem with the line, but not something i have ever heard of, what ever is coming down the line is wiping the router settings (login etc) so i am unsure of what steps to follow, has anyone had the same sort of problem?
If i reset the router and run the fault diagnostics in the Plusnet member section surely it will tell me that i am connected and there are no problems, but it WILL break again sometime soon.
HELP PLEASE
Re: No connection........again
24-05-2010 9:49 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: No connection........again
24-05-2010 9:49 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The username is ldickson, let me know what you find?
Re: No connection........again
24-05-2010 10:51 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
bt_test@startup_domain (no password, or password if the router won't accept that)
if that works:
bt_test_user@plusdsl.net (same password details as above).
Neither will actually offer a working connection however it counts as a success if the router shows it's connected.
If both of those work, try her own login details. If those work, then I'm not sure what's happening but if you report back with symptoms then I'll definitely be able to help further.
Re: No connection........again
24-05-2010 11:05 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I dont know what symptoms i can tell you of, it just loses connection to the internet after X amount of time, on 2 different routers?
I will be going there after work and will try the test logins, obviously it isnt good enough that i have to reset her router every week or two, but i will get back to you this evening.tomorrow.
Re: No connection........again
24-05-2010 6:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
have started broadband checks, any help to speed this process along would be helpful!
Re: No connection........again
24-05-2010 6:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
See if the router syncs with the exchange and if so try to connect to PN with login details etc.
Re: No connection........again
24-05-2010 8:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: No connection........again
24-05-2010 10:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
>>>>>>>>>>>>>>> http://www.kitz.co.uk/adsl/btsockets.htm
and the NTE5 etc.
>>>>>>>>>>>>>>> http://www.kitz.co.uk/adsl/socket.htm
Re: No connection........again
24-05-2010 10:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: No connection........again
24-05-2010 11:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: mrmarkus1981 There is no master socket,. its quite old!
The best thing to do in this case is to get the fault raised to BTw so that we can send an engineer out for you. However, I would like to test the line while the router is completely unplugged from the line. if the result are still showing in sync whilst the router unplugged then its jumpering fault at the exchange.
Re: No connection........again
25-05-2010 9:32 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: No connection........again
25-05-2010 9:41 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If the router is still unplugged, it's still showing as in sync, so as Rami suggests, it's probably a line card issue at the exchange if it (the router) hasn't been plugged back in again.
Re: No connection........again
25-05-2010 9:52 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks, that's something new I've learned
Re: No connection........again
25-05-2010 10:30 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: No connection........again