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No Internet

Dudgers
Grafter
Posts: 39
Thanks: 2
Fixes: 2
Registered: ‎19-07-2017

No Internet

No Internet since around midnight..

Restarted etc but it's still down

Ex314jn
3 REPLIES 3
jab1
Legend
Posts: 17,425
Thanks: 5,669
Fixes: 260
Registered: ‎24-02-2012

Re: No Internet

@Dudgers A bit more information would help - what lights are on the router (and their colour)? Which router do you have?

John
Baldrick1
Moderator
Moderator
Posts: 11,824
Thanks: 5,262
Fixes: 420
Registered: ‎30-06-2016

Re: No Internet

@Dudgers 

Is your phone working? if not you need to report a phone, not internet fault.

Moderator and Customer
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LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 131
Registered: ‎07-12-2017

Re: No Internet

Hi @Dudgers, thanks for getting in touch. I'm really sorry for the drop in service!

 

I have tested your line and it looks like you're now back up and running, our connection logs show that the password was previously being rejected in the router.


Should you have any further issues, please do just get back to us.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team