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New customer taking over existing line

mcgurka
Grafter
Posts: 764
Registered: 09-10-2007

New customer taking over existing line

Hi there, I have a colleague who is moving business to a premises where there was BB with PN (F9) previously, is there any way for him to take over the line and move to a new account at the same time? Example...
Username A / Product 1 > ---- Moves to ---- > Username B / Product 2 as a new signup...
Just trying to work it out from referrals pov and also for the lack of downtime...
many thanks!
Scott
3 REPLIES
Community Veteran
Posts: 26,533
Thanks: 774
Fixes: 9
Registered: 10-04-2007

Re: New customer taking over existing line

I think BT will terminate all existing services on the line when the telephone account changes.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
mcgurka
Grafter
Posts: 764
Registered: 09-10-2007

Re: New customer taking over existing line

The company which is moving in, already owns the line, so that should be ok, as the new company have changed the lines... I believe all that changed was the billing details, and the BB is still active...
mcgurka
Grafter
Posts: 764
Registered: 09-10-2007

Re: New customer taking over existing line

Can anybody shed some light on this, i am hoping to deal with it today....
Scott