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New Static IP - Points to someone else's account!

Zad
Grafter
Posts: 27
Thanks: 3
Registered: ‎26-06-2014

New Static IP - Points to someone else's account!

Hi guys,
I have just come back to PlusNet (I was here in the dialup days) with FTTC, and activated Static IP address. The thing is though, it is pointing to someone else's account! <removed>
I have added an "A" record to the DNS settings of the domain I host with you, which will hopefully override the user name, but I'd be obliged if someone could just check things are ok?
Cheers!
Mike
jim:green I have removed the personal data but copied it to the hidden forums for staff mod:end
8 REPLIES
Superuser
Superuser
Posts: 13,041
Thanks: 4,332
Fixes: 26
Registered: ‎22-08-2007

Re: New Static IP - Points to someone else's account!

Hi Mike,
Welcome to the forums and to PlusNet.  Have you checked your IP here - https://portal.plus.net/my.html?DDrh49Aa3SeIYl4N3BTJlhGvNgoXUgKqC3f0fFmIgOsmrrsujjYNOs1jIhDFyttD - if that link does not go to the right place, you need to log into to the portal and look at the static IP page under connections.
There was a report recently of someone who asked for a static IP, however the address reported on the payments page was not the one actually allocated to him.  There was a two address difference.  It has been suggested that there might be an issue with address selection and address allocation process.
This might though be a red herring!
Kevin
Superuser
Superuser
Posts: 9,925
Thanks: 1,265
Fixes: 71
Registered: ‎06-04-2007

Re: New Static IP - Points to someone else's account!

Another possibility might be waiting for the DNS update cycle to complete.
If the static IP is newly allocated changing it's DNS settings could be in progress.
David
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: New Static IP - Points to someone else's account!

I have sent you a PM
Zad
Grafter
Posts: 27
Thanks: 3
Registered: ‎26-06-2014

Re: New Static IP - Points to someone else's account!

Cheers for the privacy edit. I'll give it a day or so for the DNS caches to flush through anyway.
Mike
Community Veteran
Posts: 3,424
Thanks: 17
Registered: ‎18-01-2013

Re: New Static IP - Points to someone else's account!

Mine had a rDNS entry of something that sounded quite rude (previous customer) depending on how you read it - it updated after a few days though.
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: New Static IP - Points to someone else's account!

From the information on the Forum profile it seems to be fixed so it must have been a DNS propagation problem
Zad
Grafter
Posts: 27
Thanks: 3
Registered: ‎26-06-2014

Re: New Static IP - Points to someone else's account!

Yep, it looks to be all settled down now. I just need to figure out how to make the rDNS resolve to my domain now, but that can wait.
Cheers!
Moderator
Moderator
Posts: 19,259
Thanks: 2,158
Fixes: 348
Registered: ‎11-01-2008

Re: New Static IP - Points to someone else's account!

You just need to raise a ticket and attach proof of domain ownership, mine was done in a few hours Smiley

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'