New House - Connection speed seems low.

[#1]

Then you probably need to check your other phone sockets.  Look also at which terminals are connected to wires.  In an ideal world you would find that only terminals 2 & 5 are connected at the extension sockets.   

[#2]

I think my line was just upgraded to  ADSL2+ as I lost all phone for a few mins  
still need to find this master socket.

[#3]

Have a look for the BT incoming cable outside. Where it enters usually give a clue as to which should be the master socket. But re-read my reply #13 for further guidance. Even with no extrenal NTE the house builders or electricians may not have put the master socket as the first socket on the system. Whilst you are looking at the back of sockets, make a note of what colour wires are connected to which terminal numbers at which socket. You should be expecting to see Blue+white trace on 2, White+blue trace on 5 and you may find Orange+white trace on 3,. White+orange trace on 4, and a green pair on 5 & 6.
On the socket where the BT incoming cable is connected, the colours of that cable may be different eg.  White on 2, Orange on 5.

[#4]

Yes the upgrade has gone through so the line should now be training towards ADSL2 speeds.

[#5]

In theory it should be, but with the current stats it's highly unlikely, might see a marginal increase.

[#6]

Thanks guys   More details to follow

[#7]

So I took some pictures
Here is where the phone line comes in: https://dl.dropbox.com/u/626368/phone/IMG_1224.JPG
Here is the line going up in to the roof - it travels along and comes back down again by the kitchen door and the living room socket here:
https://dl.dropbox.com/u/626368/phone/IMG_1226.JPG (closed)
https://dl.dropbox.com/u/626368/phone/IMG_1227.JPG (open)
Here is the only other socket in the house we have found, in a bedroom upstairs. https://dl.dropbox.com/u/626368/phone/IMG_1228.JPG
And that's the mystery.
Oh and in photo one you can see a black wire going in and this is what comes out the other side of the door...
http://d.pr/i/KZ5s

[#8]

Have you had a look in the roof to see exactly what it does up there because there must be some form of connection box at least? The wiring connected to the back of the socket is not the external cable wire. And where does that plug in lead go? I'm afraid it's an old standard of cable and whatever is going on in the roof is the cause of most of your problem. More advice when we know what goes on in the roof.
PS. You can attach photos directly to a post rather than host them externally. If you use the Reply button below the last post, or click on Preview when using Quick Reply, there's an "+ Additional Options and Attachments..." below the box. Click on + and browse to where you saved the photos on your machine.
Edit: Argh  just seen your edit - you need to investigate exactly whatb is going on by the door!!

[#9]

Regarding the edit - yea I can't coz it's kinda a stone wall   Might need an engineer on this one!

[#10]

You could always rip out the door frame 
What about the cable going through the roof then, is it continuous and no joints? And what about that plug in cable, what's that for?

[#11]

Door ripping out? probably not the best idea for the wife's health etc
On it going through the roof - all I can see is insulation and there isn't much room up there other than that, it;s a crawl.  So I can't say it's a continuous cable or not...

[#12]

How wide is this door frame? Can you post some more pictures? Who do you pay line rental to?

[#13]

Line rental is to Plusnet
Door frame is standard size - wall is about a foot of stone.  basically there is no way I am getting in there but I can take more pics and put them up when I have internet again.
But now I have no internet at all - which is semi worrying as this is my work place lol Looks like it's an issue for more than just me... now I am wifi hotspotting my phone...
urrrrg

[#14]

There's currently an outage, we've posted a <a href="http://usertools.plus.net/status/archive/1355391262.htm">service status</a>.
The estimated fix time is 1pm.

[#15]

We're seeing connections re-establish now.
Once it fully resolved the service status will get updated.