cancel
Showing results for 
Search instead for 
Did you mean: 

New Customer Question

deadbutdreaming
Newbie
Posts: 2
Registered: ‎18-07-2019

New Customer Question

Hi,

 

I am a new customer and have received my Router today (Thursday 18th).

 

My original install date was set for Monday 22nd, have i really got to sit here for almost 5 days with router but no broadband, or does the arrival of my router signify a possible early "switch on"?

 

 

4 REPLIES 4
Baldrick1
Moderator
Moderator
Posts: 11,826
Thanks: 5,266
Fixes: 420
Registered: ‎30-06-2016

Re: New Customer Question

Welcome to the forum.

A Plusnet staffer will probably be along to tell you soon. Another way is to put your telephone number in here and look for text relating to open orders. The completion date will be when Openreach will have done the switch on. https://my.btwholesale.com/includes/adsl/adsl.htm?s_cid=ws_furls_adslchecker.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

deadbutdreaming
Newbie
Posts: 2
Registered: ‎18-07-2019

Re: New Customer Question

That just say's no info for this number.

 

Knew i should've stayed with Virgin, they'd have done it by now :(((

Alex
Community Veteran
Posts: 5,500
Thanks: 921
Fixes: 13
Registered: ‎05-04-2007

Re: New Customer Question

You might be lucky and get it activated early, but that is not guaranteed of couse.

I'm assuming PlusNet send out the routers a bit early to ensure the customer is in receipt of it before the activation, of course if it is after then you won't be happy.

As said, a PlusNet member of staff may help and confirm your activation date.

In the meantime, have you tried plugging in the router and seeing if you have an ADSL sync light?

Beyhive
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 722
Fixes: 44
Registered: ‎25-02-2019

Re: New Customer Question

Hi @deadbutdreaming,

 

I am afraid you won't be able to connect until your order activation date. The router gets sent early to make sure customers do not have any delay in getting online.

 

Thank you for your patience.

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team