Need help working out what is going on with our line!
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Re: Need help working out what is going on with our line!
20-06-2013 9:15 AM
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Can you please complete the Broadband Fault Checker at http://faults.plus.net so that we can get that fixed for you?
Re: Need help working out what is going on with our line!
28-06-2013 12:56 PM
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Re: Need help working out what is going on with our line!
28-06-2013 2:00 PM
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ADSL line status
Connection information
Line state Connected
Connection time 0 days, 0:02:58
Downstream 8,453 Kbps
Upstream 888 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.5
Latency type Interleaved
Noise margin (Down/Up) 15.3 dB / 7.2 dB
Line attenuation (Down/Up) 26.0 dB / 12.2 dB
Output power (Down/Up) 0.0 dBm / 4.7 dBm
High noise margin and low output power... again...
Re: Need help working out what is going on with our line!
30-06-2013 4:37 PM
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The noise margin when reset was 6.something has now climbed to 9.something... am I still getting lots of errors? I can't see much on router stats with my HH2. Profile has dropped to 11000ish
Re: Need help working out what is going on with our line!
01-07-2013 11:56 AM
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We'll take a further look over your connection and see if we can spot anything.
Re: Need help working out what is going on with our line!
02-07-2013 2:29 PM
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Re: Need help working out what is going on with our line!
02-07-2013 2:31 PM
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Re: Need help working out what is going on with our line!
02-07-2013 7:43 PM
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Re: Need help working out what is going on with our line!
03-07-2013 10:52 AM
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Re: Need help working out what is going on with our line!
03-07-2013 2:14 PM
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Re: Need help working out what is going on with our line!
07-07-2013 7:38 PM
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Re: Need help working out what is going on with our line!
08-07-2013 1:37 PM
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Re: Need help working out what is going on with our line!
08-07-2013 3:32 PM
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2 modem/routers giving similar results, those output powers are not right - it should be 19.9dB down and 12.5 dB up (+/- 0.1) with that line attenuation and even with a 9dB target speeds should be somewhat better than 10Mbps. With a normal target achievable speed should be of the order of 17Mbps.
@aj007
What I don't know as it's not mentioned in the thread, have you tried another filter and are you plugged into the Test socket behind the lower front plate of the Master socket? If you don't have an NTE5a with a Test socket then you may have an internal wiring fault which you cannot isolate - or perhaps something plugged in without a filter, maybe a sky box, or another filter faulty if more than one socket in use.
If another filter has been tried and the connecvtiuon is in the Test Socket, then either the NTE5a is faulty, or there's a line fault, but I have an inclining there could be an exchange fault.
Re: Need help working out what is going on with our line!
08-07-2013 3:58 PM
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I'd recommend that the fault investigation is resumed, I'll pop some comments on the ticket and send it back to our team for further investigation.
EDIT: @aj007, if you could advise when you'd be available for an engineer to visit (weekdays either 8am-1pm or 1pm-6pm) either here or preferably on the ticket we'll be able to get this booked in for you, looks like that's the next stage for this investigation.
Re: Need help working out what is going on with our line!
09-07-2013 3:16 AM
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I think I posted a response on the fault page but any time and any day is fine, I'm on leave for the next two weeks (NHS manager pulls through for the first time ever!) so I can make myself available whenever the engineer comes.
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