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Need help with router 2

Madalex24
Newbie
Posts: 2
Registered: ‎27-09-2016

Need help with router 2

I have a hub 2 and my set up is that I have a master socket 5 and plusnet router. I was told I need asdl cable to plug it in broadband port but when I plug my ethernet cable to connect it to my pc, it glows orange when I plug it the wan port. But my pc can't see the router. Any help please
6 REPLIES 6
jab1
Legend
Posts: 19,603
Thanks: 6,463
Fixes: 292
Registered: ‎24-02-2012

Re: Need help with router 2

If you are on FTTC, the cable is plugged into the DSL port, not the WAN.

John
Madalex24
Newbie
Posts: 2
Registered: ‎27-09-2016

Re: Need help with router 2

When I take the cable out of WAN the router flashes orange
IMM
Rising Star
Posts: 66
Thanks: 13
Fixes: 1
Registered: ‎11-12-2023

Re: Need help with router 2

jab1
Legend
Posts: 19,603
Thanks: 6,463
Fixes: 292
Registered: ‎24-02-2012

Re: Need help with router 2

So plug it into the DSL port - see the set up details given here: https://www.plus.net/help/broadband/router-setup-guides/hub-two/fibre-no-phone/

Are you a returning customer?

John
Dan_the_Van
Hero
Posts: 3,281
Thanks: 1,665
Fixes: 94
Registered: ‎25-06-2007

Re: Need help with router 2

@Madalex24 

Did you resolve the issue?

When I take the cable out of WAN the router flashes orange

You should NOT be connecting anything to the WAN that is for Full Fibre ONT connection, in this case flashing Orange means the Hub is not receiving a DSL signal

Tina11192
Plusnet Help Team
Plusnet Help Team
Posts: 45
Thanks: 25
Fixes: 2
Registered: ‎18-11-2024

Re: Need help with router 2

Hi @Madalex24 I'm so sorry for the delayed reply, do you still need any assistance with this? The advice given previously from @Dan_the_Van and @jab1  was spot on, I hope it was useful to you! 

If this post resolved your issue please click the 'This fixed my problem' button
Cri Ignatti
Plusnet