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My broadband speed

Bendavis
Newbie
Posts: 2
Registered: 12-06-2014

My broadband speed

I have just setup my broadband last night and the wifi is very slow. On the speed check I did it was coming at at under 1meg download speed and catch up on sky was taking ages to download tv program's. Is there anyway of improving this as when I signed up it promised more than that between 5-6.
Thanks
4 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: My broadband speed

Hi Bendavis,
I'm sorry to hear that you're having problems with your connection. I've just taken a look at your line, it's quite a long line which is why your speeds are on the lower side. The speeds that you're getting are probably about right for the line length you have (see attached).
There may be a chance that you can get more out of your line. I'd try connecting to your Test Socket, I'd be happy to check your line again once you've done that to see if there is any marked improvement.
Chris Pettitt
Cloud Environments Engineer
Bendavis
Newbie
Posts: 2
Registered: 12-06-2014

Re: My broadband speed

How do I test the test socket? And which one is the test socket?
Thanks
Moderator
Moderator
Posts: 26,969
Thanks: 1,761
Fixes: 135
Registered: 14-04-2007

Re: My broadband speed

Access to the test socket is by way of removing the bottom section of the face plate which should be held in place by two screws.

Customer and Forum Moderator.

Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: My broadband speed

you could also watch the video linked in this post http://community.plus.net/forum/index.php/topic,96155.0.html