My broadband is suddenly very slow

[#1]

Tonight not usable - won't run BBc player. 

DL speed under a MB/sec occasionally 2.4MB/s max

Could you check the line please?

huwandlizthomas

[#2]

@HuwandLizThomas report a fault via: https://www.plus.net/help/report-a-problem/

[#3]

yep did that last night

no response yet of course as call  handling doesnt start til 8 

retested internet speed this am 450kbps!!

No phone with fibre broadband package so texted with ordinary mobile

[#4]

"won't run BBc player." I would class that as a bonus.🙊

[#5]

@HuwandLizThomas Did you use the automated text number 07800008121?

I have a phone & broadband problem, but sending a text to that number yesterday wouldn't go through. I just got a message in read saying "not sent. check options". The onlyoptions being to resend (which didn't work) or delete.

[#6 · Accepted solution]

Replied to me - now checking link to router

Ethernet via router seems up and down but varying 20-50 mbps

Rebooted router and Deco wifi again

Showing consistently better speeds now (nothing I didnt try yesterday) but seems sorted now

[#7]

That's great news @HuwandLizThomas 

I'm glad to hear your speeds have improved, and it seems sorted.

Please keep us updated on any changes.

Chris