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My Fibre order

nuggies5
Newbie
Posts: 3
Registered: 18-11-2013

My Fibre order

Hi
I ordered fibre on the 7th November,,,my order status says processing line and as said that since I ordered,
Im coming from BT fibre...thought it usually takes 7 to 10 days to switch over.
Really like a update on this.
Ian
5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,316
Thanks: 219
Fixes: 65
Registered: 27-04-2007

Re: My Fibre order

Hi there,
I'm more than happy to look into that for you, I'm just struggling to find your account though. Mind sending a quick PM my way with the username please?
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
nuggies5
Newbie
Posts: 3
Registered: 18-11-2013

Re: My Fibre order

Sent you a PM Adam..
Ian
Plusnet Help Team
Plusnet Help Team
Posts: 13,316
Thanks: 219
Fixes: 65
Registered: 27-04-2007

Re: My Fibre order

Thanks Ian,
I'm honestly not sure why this has happened just yet but no order has been placed as yet. I've just placed the order myself.
The way this works is that the order should have a completion date associated with it within the next 24 hours so I'll let you know when that's the case and sorry for any inconvenience due to the wait!.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
nuggies5
Newbie
Posts: 3
Registered: 18-11-2013

Re: My Fibre order

Oh i do hope I'm have made the right decision here,,,not the greatest of starts
Plusnet Help Team
Plusnet Help Team
Posts: 13,316
Thanks: 219
Fixes: 65
Registered: 27-04-2007

Re: My Fibre order

Agreed, sorry about that. I've just come back to check the order and it's due to complete on the 26th. As you may no there's no need for an engineer visit and the router should reach you a day or two prior to activation.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team