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Multiple ADSL down disconnects again

FIXED
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Multiple ADSL down disconnects again

I'll respond to the ticket shortly

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Mardler
Rising Star
Posts: 641
Thanks: 28
Registered: ‎01-07-2012

Re: Multiple ADSL down disconnects again

We have not solved the problem and I now know that a neighbour has similar issues. I am no longer having disconnects though. Although it's not possible to pinpoint the external interference, that's undoubtedly what it is.

I have closed the ticket after what I can only describe as first class service. I ended the question conversation with this:-

"Thanks for the call and my apologies for not updating this yesterday.
I'm not sure the problem has been resolved but the connection has stabilised just as it has done in the past with no action by me or PN.
<snip>
Thanks for your excellent service.
I will now close the ticket via your latest email."