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Minimum speeds on contract

sundeep1984
Newbie
Posts: 2
Registered: ‎21-03-2023

Minimum speeds on contract

Hi all

 

I have been checking last few weeks my broadband minimum speeds is below my contract, it was set at 40mb, then today i logged in and i noticed it has dropped and is currently showing the same speed i am getting at present at 20mb. Has this occurred to anyone?

3 REPLIES 3
jab1
Legend
Posts: 16,572
Thanks: 5,211
Fixes: 244
Registered: ‎24-02-2012

Re: Minimum speeds on contract

@sundeep1984 Can you  post a screenshot of the result from here: https://www.broadbandchecker.btwholesale.com/#/ADSL , obscuring your phone number, please?

John
sundeep1984
Newbie
Posts: 2
Registered: ‎21-03-2023

Re: Minimum speeds on contract

Hi see below as requested

 

thanks

 

 

plusnet.jpg

jab1
Legend
Posts: 16,572
Thanks: 5,211
Fixes: 244
Registered: ‎24-02-2012

Re: Minimum speeds on contract

Interesting. Sorry for asking you to run checks &c, but can you try: https://speedtest.btwholesale.com/ , and run and post the results fro the 'Advanced Diagnostic' please.

John