Migration Pathway

[#1]

@MatthewWheeler send you PM with my address

[#2]

This is pure speculation but there could be a reason for no migration pathway.

Could it be there were so few G.Fast customers (relatively speaking) that it wasn't worth OR developing the pathway.

Brian

[#3]

@MatthewWheeler I send u PM last Friday still awaiting for your reply

[#4]

Hi @goldenfibre 

I've had a colleague looking over this for me and I'll respond to your PM shortly

[#5]

@MatthewWheeler 

I have reply to you two messages!

I think Openreach engineer forget to marked it SOGFAST 330/50 active at my property on the master socket as the BTw Checker seem to say there is no SoGfast at my property. How strange. I was on SOGEA 80/20 last day on 26th September 2023 before moving me onto SOGFAST 160/30 on the 26th September 2023 before upgraded me to SOGFAST 330/50 on the 27th November 2023 and still on it. As you can see Observed speeds of 261/34 on 23rd November 2024 stamped.

[#6]

I suspect you'll need to raise this to your ISP @goldenfibre as the only thing we can see on the address is a SOGEA line.

They'll most likely need to raise this to Openreach to correct the records 

[#7]

@MatthewWheeler Can you PM the screenshot of record saying I am on SOGEA so I can pass this screenshot to my ISP to show to Openreach.

[#8]

@MatthewWheeler 

Hi Phil,

Plusnet are mistaken, the checkers shows your property as having SoGFast available, see attached.

Cheers,

Keith

[#9]

I suspect that there are semantic confusions here.

Your own statement above seems to suggest that BT OR systems might not have your property marked as having an ACTIVE SoGFast service.

PN's statement I read as supporting that perception in that the records do not state that there is SoGFast at your property.

Your current supplier simply advises that it is available at your property, not is not the same as confirming that the BT records state that the service at the property is SoGFast.

[#10]

@MatthewWheeler @Townman 

Got reply back from my ISP to check circuit checker with Openreach as it now raised with Openreach.

Hi Phil,

I'll raise it - please leave it with us as it might take a while to get checked.

Cheers,

Keith.

[#11]

@MatthewWheeler Openreach has replied

Hi Phil,

Our supplier have come back with the following:

"The access technology will show as SOGEA as this is the category SOGFAST falls under. Another supplier will be able to place a SOGFAST transfer order against the existing circuit, which will show as Line Access ID ***********."

Cheers,

Keith.

[#12]

Well that clears that confusion up - BT records show the service as being SOGEA, not explicitly SoGFAST.

But that does not explain why bog standard SOGEA cannot be ordered as a service take over product.

[#13]

@Townman 

But ISP still saying there is no pathway migration from SOGFAST to SOGEA. How disappointed. The only way to order SOGEA with new line order (eg: second line) when it completed then cease the order on 1st line SOGFAST.

I give up. I told ISP to downgraded back to SoGfast 160/30 with a new 12 months contract. Can't be bothered to order the new 2nd line.

[#14]

I can see Virgin Media offer 1130Mbps down and 104Mbps up on a black friday deal with no setup fee and no install charge with free hub plus free for first 3 months! £34.99 a month for 18 months contract but I don't like this 3.9% plus RPI (so it will be twice rise closer to around £41.99 a month! That's PUT ME OFF!

I think all 18 months contract should be FIXED LOCKED PRICE! Fed up with this country daylight robbery! And ofcom are useless because they can't stop mid-contract price rise!

[#15]

but I don't like this 3.9% plus RPI

I must admit , I thought Ofcom had banned x% plus CPI increases but apparently its not mandatory until Jan 25. Most other ISPs have already changed to pounds & pence increases, seems Virgin are waiting until the last possible date!