cancel
Showing results for 
Search instead for 
Did you mean: 

Low speed and router advice needed

rtapper
Newbie
Posts: 4
Registered: 20-12-2009

Low speed and router advice needed

Hi
After upgrading to the new 20MB product my speed dropped down from 6mb to 2 and now its almost nothing. BT speed test says
Download speedachieved during the test was - 350 Kbps
For your connection, the acceptable range of speedsis 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :7616 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 750 Kbps
From what I have seen on the site it says it will sort itself after a few days is that right ?
Also my router is a BT 1800HG - I dont see it listed on plusnet site as being compatible with new product i'm on. Is it OK or do I need to change it and if so to what and can I get a free one from plusnet ?
3 REPLIES
Community Veteran
Posts: 1,012
Registered: 01-08-2007

Re: Low speed and router advice needed

I've no idea whether it is ADSL2+ compatible but I would certainly update your firmware.    I had a BT Voyager 2110 and I kept losing connection until I updated the firmware since when I have had no problems.
You can get a Thomson TG585 router from Plusnet for £6.99 carriage if you agree to a 12 month contract.
rtapper
Newbie
Posts: 4
Registered: 20-12-2009

Re: Low speed and router advice needed

Cheers, will get new router. Could be the source of the problems perhaps.
Community Veteran
Posts: 6,395
Thanks: 511
Fixes: 46
Registered: 30-07-2007

Re: Low speed and router advice needed

Quote
Also my router is a BT 1800HG

I think you need firmware version 4.25.33 or above on the 1800HG to support ADSL2. Most originally came with 3.7.5 and its difficult to get a firmware update for it since it has to be 'pushed' to the router by your ISP.