Line speed dropped from 2.5mb to 512k is my cn21 activated?

[#1]

It's definitely on ADSL2+.
I can't even test his circuit on the standard ADSL service as his ADSL asset has been ceased (obviously there's now a new one on ADSL2).
Either way - I can't raise a speed related fault in the first ten days.

[#2]

One thought - IIRC the MSANs are backward compatible with standard ADSL - is it possible that the router has been set to only connect with standard ADSL and not to ADSL2+? Most routers will allow manual selection of the modulation type and also have a "multimode" or "auto" option. 
It may be worth explicitly setting the router to ADSL2+ (ITU-T G.922.5) or at least ensuring "multimode" has been set?

[#3]

if I am on adsl2+ why is the router only getting adsl?, Ok how do i do that or is that something your end,

[#4]

No - You may be able to configure the multiplexing method that your router is using.

[#5]

err how do i do that?

[#6]

Device:
        Name      TG585 v7
        Serial #  0904UFCT6
Device Configuration:
        Region    UK
        Provider  Plusnet
        Service    Other
        Description Plusnet configuration for other customers.
Routed Internet Connection:
        VPI/VCI    0.38
        Connection Type PPPoA (UK Default)
        User Name 
        Password  ********
Router Addressing:
        LAN Addressing Scheme Private_IP-(with_NAT)
        IP address of your Thomson Gateway 192.168.1.254
        Network Address
        Subnet Mask
Address Management:
        Enable DHCP enabled

       

[#7]

@Duffy
I think the Thomson router is set to multimode by default IIRC.
I'm not familiar with that router but hopefully someone on here is and will be able to point you in the right direction.
If it is set to multimode you may just have to wait the ten days and then raise a fault if nothing's changed

[#8]

ok would be nice to see if i can check if it set to that though, as 10 day is a long time to wait with a 512k line I mean facebook is so slow ! lol

[#9]

so is there any way I can check the router config for this, or do I have to wait 10days, and then possibel find out it isnt a line fault, if it was a speed issue surely it would be capped at 2.5mbs which is the spend i had before
Link Information
Uptime: 0 days, 3:04:48

DSL Type: G.992.1 annex A

Bandwidth (Up/Down) [kbps/kbps]: 288 / 576

Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00

[#10]

I didn't say you would have to wait for 10 days.
I'd expect this to pick up over the next 3 days - it's just the initial training appears to have hit a poor sync event and should hopefully pick up soon.

[#11]

Ok thanks for that

[#12]

Does any know how I can checkl the "Nomultiplexing method that your router is using. " on the thompson please just to make sure it is using it.

[#13]

You should be able to see it in this page.

[#14]

Link Information
   

Uptime: 0 days, 8:24:54
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 288 / 576
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00 
Output Power (Up/Down) [dBm]: 11.0 / 14.5 
Line Attenuation (Up/Down) [dB]: 28.5 / 49.0 
SN Margin (Up/Down) [dB]: 29.0 / 28.0 
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0 
Loss of Signal (Local/Remote): 0 / 0 
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0 
FEC Errors (Up/Down): 0 / 0 
CRC Errors (Up/Down): 0 / 12
HEC Errors (Up/Down): 0 / 1

Well mine is the same as that is that good or bad?

[#15]

well 2 days have past and the speed still hasnt changed are you sure nothing else is wrong can you please double check everything your end