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Line speed after transferring from Plusnet Pro to Plusnet 60gb package

kinginter
Grafter
Posts: 64
Registered: 31-01-2010

Line speed after transferring from Plusnet Pro to Plusnet 60gb package

Can support please have a quick look at my profile?
My broadbandspeed is showing download speed of about 5-6mb whereas it looks like it should be much higher below.
Speed was ok before (think it was closer to 12-14mb but I think its dropped back down to 5-6mb after changing package.
Telephone number:
   017*******
Phone exchange:
   *******
Estimated line speed:
   16Mb (This may vary between 14Mb and 18Mb) - Checked on 2012-07-03 18:44:32
Current line speed:
   12.4 Mb
Cheers !
Just to add.. Got these settings from router:
ADSL Firmware Version A2pB023b.d20e
Modem Status Connected
DownStream Connection Speed 14091 kbps
UpStream Connection Speed 1207 kbps
VPI 0
VCI 38
8 REPLIES
Community Veteran
Posts: 38,410
Thanks: 1,000
Fixes: 58
Registered: 15-06-2007

Re: Line speed after transferring from Plusnet Pro to Plusnet 60gb package

The result of a BT sped test would be useful
kinginter
Grafter
Posts: 64
Registered: 31-01-2010

Re: Line speed after transferring from Plusnet Pro to Plusnet 60gb package

Its returning an error saying: The system is currently busy. Please try again shortly, however if this problem persists, raise the issue with your service provider

I'll try later on and post results.
Thanks
gwillym
Grafter
Posts: 79
Registered: 30-07-2007

Re: Line speed after transferring from Plusnet Pro to Plusnet 60gb package

kinginter
Grafter
Posts: 64
Registered: 31-01-2010

Re: Line speed after transferring from Plusnet Pro to Plusnet 60gb package

11.75 down
1.03 up
Thanks for taking the time to look at this.
kinginter
Grafter
Posts: 64
Registered: 31-01-2010

Re: Line speed after transferring from Plusnet Pro to Plusnet 60gb package

Download speed achieved during the test was - 11.75 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 12.43 Mbps
kinginter
Grafter
Posts: 64
Registered: 31-01-2010

Re: Line speed after transferring from Plusnet Pro to Plusnet 60gb package


Looks ok now... Maybe I'll monitor it over a few days
Thanks all
Community Veteran
Posts: 38,410
Thanks: 1,000
Fixes: 58
Registered: 15-06-2007

Re: Line speed after transferring from Plusnet Pro to Plusnet 60gb package

The Plusnet number and the BT IP profile are correct for your sync speed and the result from the BT speedtest is about right.
So the My Broadband Speed tester must have been overloaded again  Shocked
Quote
Sorry - My Broadband Speed is currently experiencing technical difficulty and may display misleading test results. Thanks for bearing with us while we fix things
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Line speed after transferring from Plusnet Pro to Plusnet 60gb package

Hi kinginter,
The best thing to do would be to monitor.
If you have any issue's give me a shout and I'll have a look for you.
Chris