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Leaving plusnet

katreenacraig
Newbie
Posts: 1
Registered: ‎15-01-2022

Leaving plusnet

I am leaving plusnet, I wasn't happy with my service and for some reason I wasn't able to use my phone, I have had new internet installed now and it is better but how do I cancel my plusnet contract?
2 REPLIES 2
Baldrick1
Moderator
Moderator
Posts: 11,773
Thanks: 5,231
Fixes: 420
Registered: ‎30-06-2016

Re: Leaving plusnet

@katreenacraig 
It sounds like the reason you had poor broadband is because you had a phone fault. Did you report it? 
See here for cancellation, presumably you are out of contract?  https://www.plus.net/help/legal/cancellation-policy/

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adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Leaving plusnet

Hey @katreenacraig

Thanks a lot for getting in touch, I've just checked out the account and a conversation definitely needs to be had with our Customer Options Team about your cancellation. Whilst you've reported having previous issues with your phone service, I can't see any tickets on the account which suggest that it had been reported to us.

Please give our Customer Options Team a call on 0800 013 2632 to discuss this.

 Adam
 Plusnet Help Team - Leeds