Issues

[#1]

OK, having a few issues with Plusnet at the moment and Customer Services couldn't shed any light. 
When I am online on Xbox live playing a game of Fifa and someone else in the house does a simple search in google, my game suffers horrendous lag while the google searcvh is being carried out. 
I have today added "Pro" onto the account for an extra £5 a month so gaming is prioritised but is this going to work?  WIll I still get lag when someone uses the internet?
I could understand if it was torretns or other downloads but I never have these on when gaming.  At he same time others in the house should be able to use the internet for simple searches without the fear of disrupting my gaming.
I was given some advice by a colleague that perhaps having interleaving switched off would help the issue.  Can someone confirm if this is correct?  Thanks in advance

[#2]

Such a helpful bunch!  Thanks, for nothing!

[#3]

I was just about to answer your first post when I saw the second one. 

[#4]

HI foolishmrt,
Very strange. That certainly shouldn't happen. Are you both using wireless? Could you run a speed test for me and show us the results? Does it always happen? Interleaving wouldn't make any difference to that problem, although it can lower your pings. When it's off though it can result in intermittency.
Jojo

[#5]

http://www.speedtest.net/result/1585177129.png
It usually runs a bit higher than that though.  Its been like this a while, is there anything I can do with my router that can prioritise the traffic at all?  It's a Netgear...........

[#6]

interleaving would only reduce ping times.. wouldnt affect that sort of issue.

Quote from: foolishmrt

Such a helpful bunch!  Thanks, for nothing!

No Problem.
Patience is a virtue, waiting 3 hours then complaining at the lack of response? suit yourself...

Quote from: foolishmrt

I can do with my router that can prioritise the traffic at all?

Maybe........
Regards 

[#7]

Quote from: Joanne

Are you both using wireless?

I'd also check that other things aren't running on the network either.
Jojo
dick:green Quote fixed.

[#8]

Jojo, without sounding ungrateful or your advice, I am not an idiot.  I always check for other devices being connected etc.  However, I live right next to the telephoe exchange and should be hitting speed of 7meg constantly.  Therefore I should be able to run a PC doing google searches and play a game of fifa at the same time.  In fact, I should be able to have multiple devices connect and run with no lag so there is clearly a problem that is not being addressed.
As for Matt, if you aren't going to be helpful, don't post in the thread.
Everything is wired as well, wireless (in my opinion of course) is not very good.

[#9]

Given that low speed test can you post the stats from your router - noise margin, speed and attenuation

[#10]

Not sure how to do this Jim, any advice would be greatly appreciated!
In fact, is this what you mean?
System Up Time 328:04:57
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 6868275 8520284 0 1199 2429 313:31:44
LAN 10M/100M 11479502 13534577 0 2477 2119 328:04:53
WLAN 11M/54M 7296063 3546243 0 1219 205 328:04:44

ADSL Link Downstream Upstream
Connection Speed 8128 kbps 448 kbps
Line Attenuation 5 db 1.5 db
Noise Margin 13 db 29 db

PLus a recent speedtest http://www.speedtest.net/result/1585856630.png

[#11]

Hi foolishmrt,
I'll perform some maintenance on your account, let me know how it goes over the weekend.
Jojo

[#12]

will do, thanks

[#13]

Hi foolishmrt,
How's it been over the weekend?
Jojo

[#14]

No great Jo
Starting to get a bit annoyed now 😕
[Moderator's note by Dick (Strat):  Full quote of preceding post removed, as per Forum Rules ]
dick:green Image tags added.

[#15]

Hi foolishmrt,
I've just sent you a PM.
Jojo