Issues with moving house
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Issues with moving house
29-01-2017 11:09 AM - edited 29-01-2017 11:11 AM
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my broadband and phone should of went live on 26th January, well 26th January came and broadband connection didnt happen.
They have had to rearrange it again and it could take a while, also they said my house phone went live on 17th January with same number ive always had, which im confused about as i was still in my old house then.
Anyway i have no dial tone, they said they tested the line and no problems can be seen, well im sorry but im telling you i have no dial tone.
They are sending a engineer out tomoro, but warned me i could end up paying £65, why should i when ive moved into my new house expecting a working phoneline and broadband!
If i could cancel i would but im still in contract till nov!
What annoyed me the most was i spoke to a lovely lady on phone on 25th January and she promised me all was sorted and everything will work in morning, why lie to me.
Im paying them nearly £50 a month for what?
Re: Issues with moving house
29-01-2017 2:45 PM - edited 29-01-2017 2:46 PM
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You'll only pay the £65 if it's found to be an issue inside your home such as internal wiring or your own equipment. That's how I understand it anyway!
So they made me do tests where I used the master socket to rule out extension socket issues, including using the test socket. That was for broadband though, I'm assuming it's the same for phone line faults. I've had a couple of visits and never been charged.
Re: Issues with moving house
29-01-2017 3:57 PM
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Does https://www.plus.net/my.html?action=view_details&s=0 show your new address?
If not it wouldn't surprise me if they sent the engineer to the wrong address and tried to charge you for not letting him in!
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Issues with moving house
29-01-2017 4:50 PM
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Re: Issues with moving house
30-01-2017 8:52 AM
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Have you checked if the correct address is shown on the link I posted?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Issues with moving house
30-01-2017 1:04 PM
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Re: Issues with moving house
30-01-2017 1:53 PM
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That pretty much confirms that your account details still have your old address. Why didn't you contact them after my posts to make sure they were sending the engineer to the correct address?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Issues with moving house
30-01-2017 2:09 PM
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