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Ip Profile

ngfletcher1967
Grafter
Posts: 45
Registered: 13-11-2014

Ip Profile

I am on 20CN  and my speed is not that great. But what annoys me is the ip profile takes 3 days to go up but in just one re-connection it goes down instantly. In the middle of last night it disconnected  and resynced at 3992( so only just below the  3.5 limit ) so my ip profile dropped to 3MB so as soon as i realised i reconnected and it now at 4224, but my ip profile will not increase for 3 days!! Is there any thing that can be done about this? I think my line can cope with 3.5MP but it is annoying because my speed is so slow anyway.
thanks
8 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,623
Thanks: 531
Fixes: 205
Registered: 01-01-2012

Re: Ip Profile

Let me see if there's anything we can do.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
ngfletcher1967
Grafter
Posts: 45
Registered: 13-11-2014

Re: Ip Profile

That would be great  Cool Cool
Thanks for your quick response
Plusnet Help Team
Plusnet Help Team
Posts: 5,623
Thanks: 531
Fixes: 205
Registered: 01-01-2012

Re: Ip Profile

I've carried out something which may sort this.
Can you try it in 4 hours?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
ngfletcher1967
Grafter
Posts: 45
Registered: 13-11-2014

Re: Ip Profile

when you say 4 hours do you want me to turn my router on and  off or  just refresh and get a new ip address?
thanks
Superuser
Superuser
Posts: 12,577
Thanks: 3,850
Fixes: 25
Registered: 22-08-2007

Re: Ip Profile

I would not reboot the router as that causes a resynch and could put you back to where you were before.  Rather log into the router and drop the PPP (internet) session wait a couple of minutes and reconnect.
This will refresh the operational profile on the line without dropping synch which could cause problems.
ngfletcher1967
Grafter
Posts: 45
Registered: 13-11-2014

Re: Ip Profile

Hi,
I have not rebooted the router just got a new ip address.The spped is still the same as yesterday.
My ip profile is still 3 mp and my speed is about 2.75 mp.
However my sync has improved it is now 5088. Had a few disconnections during the night but has been fine for nearly 9 hours now.
Max. DSLAM throughput kBit/s 5184 448
Min. DSLAM throughput kBit/s 4896 352
Attainable throughput kBit/s 6056 864
Current throughput kBit/s 5088 448
 
Latency 4 ms 4 ms
Bit swap off on
 
Signal-to-noise ratio dB 8 13
Line attenuation dB 52 32
Power cutback dB 0 0

Loss of
Signal Loss of
Frame Forward Error Correction Cyclic Redun-
dancy Check No Cell Delineation Header Error Control
CPE 0 0 318018152 3843 0 0
COE 408 680 204 12 1 136
Superuser
Superuser
Posts: 12,577
Thanks: 3,850
Fixes: 25
Registered: 22-08-2007

Re: Ip Profile

The current synch speed should deliver a profile of 4Mbps, HOWEVER as the line remains unstable, you are not going to see an upward change of the IP Profile overly quickly.  The best course of action is to leave the router well alone to attain stability for days rather than just a few hours.
ngfletcher1967
Grafter
Posts: 45
Registered: 13-11-2014

Re: Ip Profile

Hi Matthrew
Just a quick update my ip is now 4.5 mp and my speed is about 4.16 which is brilliant!! I am connected at 5376
I keep getting a couple of disconnections all at night which used to happen in the past but the good news my ip is not changing!!
so what ever you did thank you!! Lets hope it keep up.
I find Plusnet very good at customer care so thank you.