Internet speed slower after contract renewal. not hitting minimum speeds

[#1]

1. The service is provisioned on 40/10 when the line is perfectly capable of 80/20. This is not a fault per se so the fault bot will not detect it. It needs Plusnet to reprovision the line. If Plusnet won't do it then @Benjack should raise a complaint.

If @Benjack is really on Unlimited Fibre, then its not a simple reprovision, its a product change!. In the past it would have been a change to Unlimited Fibre Extra, but that's not possible any more (WLR Stop-Sell). It would now be a change to Fibre(SoGEA) , which given the line capability, one would expect that it would be provisioned on 80/20. The downside of a product change, would be the loss of the phone service.

[#2]

...Goodness! Just out of interest, why would existing WLR Stop Sell rules mean a change from 40/10 FTTC to 80/20 FTTC nessitate a change of product and result in loss of the phone service?

(I was on 40/10 BB + landline phone FTTC provision until the end - that is the move to full fibre)

[#3]

why would existing WLR Stop Sell rules mean a change from 40/10 FTTC to 80/20 FTTC nessitate a change of product and result in loss of the phone service?

To change from 40/10 to 80/20 requires an order on Openreach. WLR Stop-sell means that any order can no longer include a WLR Phone service. Hence an order for 80/20 FTTC would be rejected. Only an order for 80/20 SoGEA would be accepted, hence loss of PSTN phone service

[#4]

...Thanks for explanation MisterW.

So, if I had requested a move from 40/10 to 80/20 FTTC at any time after 5 September 2023 I would have lost my (PN) landline phone service? It never occurred to me that the (PN) landline and (PN) Broadband at my home were both at the mercy of Openreach when it came to recontracting my BB. I had even vaguely assumed that the 40/10 restricted FTTC BB service was entirely ISP determined.

There are more and more levels to this whole matter!

[#5]

Currently on wireless, plan today to find the cable I have to see if that solves anything.
Both personal PC and work laptop seemed to be fine up to the start of this month on wireless, but both are now having issues being randomly disconnected and running at lower than minimum speeds.
Sounding like best option is to keep pushing leaseholder and upgrading to full fibre package.
Don't use a home phone number, only have a line rental for Internet

[#6]

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@Benjack wrote:

hopefully thats what you were looking for

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1. Your broadband isn't "banded" due to a fault, that's clearly a 40/10 Mbps BB provision - I recognise those kinds of numbers.

2. Your Plusnet router shows 2.4GHz and 5GHz Wi-Fi switched on (the default). Do you know whether your PCs are using 2.4GHz or 5GHz Wi-Fi adaptors?

[#7]

@pvmb As I now know, @Benjack is not banded, but they obviously have a problem of some kind - see the post just above yours - and I still think that elevated D/S SNR is too elevated, even given their proximity to the cab.

[#8]

...Do you think so? The figures seem better than I had when on 10/40 FTTC landline (97.422Mbps max upload is surprising!)

But the figures for Noise margin are similar (though even better) to mine - from memory.

Data rate: 9.997 Mbps / 39.999 Mbps 
Maximum data rate: 25.754 Mbps / 97.422 Mbps

Noise margin: 16.0 / 20.3
Line attenuation: 8.0 / 14.7
Signal attenuation: 8.0 / 17.4

[#9]

@jab1 

I see no problem. The line is capable of 97.422Mbps download. It is being truncated at 40Mbps by the contract limitation, consequently there is a very large SNR. The actual SNR figure is determined by the actual residual noise on the line, every one will be different.

[#10]

Fir enough, @Baldrick1 . I  shall refrain from further comment.

[#11]

From the Technical log attached yesterday

I  think this says all there is needed for the state of this connection

[#12]

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@Benjack wrote:
Don't use a home phone number, only have a line rental for Internet

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So, providing that this is not a FTTC stop sell area, there's no reason to prevent you upgrading to SoGEA and getting the speed boost. What does this say about your options:  https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome?

If you think that you might have issues with getting permission with installing Full Fibre, then if you can, I would make this change as soon as possible. As more areas are being Full Fibre enabled, Openreach are rapidly moving exchanges to the FTTC stop sell category.

[#13]

The thing with permissions is this:
Im in a leasehold
i cant make alterations to the exterior without permission from the leaseholder
my understanding of getting full fibre involves drilling new access for the cable, and so needs permission
leaseholder wont give permission without a wayleave from openreach
submitted a request to openreach about a month ago for wayleave, but havent heard anything yet.

id like to go full fibre for a more stable connection and faster speeds, but bureaucracy has been hampering me for the last two years

i have tried a wired connection today, seems more stable. again not sure what changed to stop the wireless working properly

for the person asking about the frequency, no i dont know what is attributed to which frequency. theres two mobiles, 2 laptops and a pc tower on the network