Internet goes on and off every 5 mins
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Re: Internet goes on and off every 5 mins
16-12-2010 4:59 PM
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Have you a started a fault report - if not you should start one when the router/laptop is downstairs and leave it there while they do the tests.
You may or may not be correct about the outside fault but unless you can demonstrate the fault using the test socket then Plusnet will be reluctant to progress it with BT as if, when BT send an engineer, he doesn't find a fault he will blame your internal wiring and stick in a charge in excess of £140 which will be passed on to you.
Re: Internet goes on and off every 5 mins
16-12-2010 5:22 PM
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Re: Internet goes on and off every 5 mins
16-12-2010 5:24 PM
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Also since these dissconnections my broadband speed has gone up its used to be 3.16mbps now its 3.66mbps
coincidence?
Re: Internet goes on and off every 5 mins
16-12-2010 5:35 PM
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Can you post your router stats now please.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Internet goes on and off every 5 mins
16-12-2010 5:42 PM
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Re: Internet goes on and off every 5 mins
16-12-2010 6:03 PM
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Line Mode ADSL2+ Line State Show Time
Line Power State L0 Line Up Time 00:00:04:18
Line Coding Trellis On Line Up Count 1
Statistics Downstream Upstream
Line Rate 5582 Kbps 884 Kbps
Noise Margin 6.1 dB 6.3 dB
Line Attenuation 51.5 dB 28.2 dB
Output Power 0.0 dBm 12.9 dBm
MSGC (number in overhead channel data) 59 10
B (number of bytes in Mux Frame) 174 60
M (number of Mux Frames in FEC Frame) 1 4
T (Mux Frames over sync bytes) 1 2
R (number of check bytes in FEC Frame) 12 10
S (ratio of FEC over PMD Frame length) 0.9973 8.7586
L (number of bits in PMD Frame) 1500 232
D (interleaver depth) 32 2
Delay 7 msec 4 msec
Super Frames 15904 15902
Super Frame Errors 3 3
RS Words 1033802 270334
RS Correctable Errors 557 14
RS Uncorrectable Errors 60 0
HEC Errors 3 0
OCD Errors 0 0
LCD Errors 0 0
ES Errors 0 0
Re: Internet goes on and off every 5 mins
16-12-2010 6:05 PM
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Re: Internet goes on and off every 5 mins
16-12-2010 6:16 PM
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it said after all the questios have you tried turning it on and off agin is that a joke?
its in the test socket i dont know what im doing now someone please answer
cheers
Re: Internet goes on and off every 5 mins
16-12-2010 6:21 PM
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Re: Internet goes on and off every 5 mins
16-12-2010 6:23 PM
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Re: Internet goes on and off every 5 mins
16-12-2010 6:27 PM
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Statistics Downstream Upstream
Line Rate 4685 Kbps 156 Kbps
your test socket result
Statistics Downstream Upstream
Line Rate 5582 Kbps 884 Kbps
in the words of JoJo, that will be £140 sir
Re: Internet goes on and off every 5 mins
16-12-2010 6:30 PM
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Old socket
Line Rate 4685 Kbps 156 Kbps
Noise Margin 6.5 dB 15.0 dB
Line Attenuation 53.0 dB 29.1 dB
In test socket
Line Rate 5582 Kbps 884 Kbps
Noise Margin 6.1 dB 6.3 dB
Line Attenuation 51.5 dB 28.2 dB
Your internal wiring is apparently causing problems
Re: Internet goes on and off every 5 mins
16-12-2010 6:32 PM
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Quote from: pierre_pierre your horrible wiring result
Statistics Downstream Upstream
Line Rate 4685 Kbps 156 Kbps
your test socket result
Statistics Downstream Upstream
Line Rate 5582 Kbps 884 Kbps
in the words of JoJo, that will be £140 sir
that 156 went to 460 since yesterday then went up to 884 after using test socket.
[Moderator's note by Jim (Oldjim) quote fixed ]
Re: Internet goes on and off every 5 mins
16-12-2010 6:55 PM
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Tuesday 2pm on and off internet till 4pm
Wednesday Fine all day
Today 2pm 3pm On and off twice
How is it a wiring fault really, im not getting a engineer around when it could be my ISP causing the problem.
Not happy at all gonna look at another ISP on next bill.
Cheers.
Re: Internet goes on and off every 5 mins
16-12-2010 7:01 PM
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1, It is either the wiring in your property or one of your filters or your router paying up
2. Or it is the wiring between you and the exchange or equipment in the exchange
Moving to another ISP will have no effect unless you go LLU when it might sort it if, and only if, it is a fault inside the exchange
I will now leave it to you to either migrate or follow the Plusnet fault solving system
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