Internet drops every night between 8pm and 9pm

[#1]

Hi @jastra, glad to see we've got an engineer visit booked in for Friday, we'll do our best to follow things up with you as soon as we can afterwards.

[#2]

The engineer has been, but didn't find any issue.  He changed the master socket, but all the stats look the same.

He couldn't get BT to run a line test, as he didn't know how to contact Plusnet. Could you run a line test again please?

Also, is it possible to get a log from the last week from the BT fibre side to see whether there was any issue at the cabinet or exchange?

Thanks,

Joel

[#3]

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@jastra wrote:

He couldn't get BT to run a line test, as he didn't know how to contact Plusnet. Could you run a line test again please?

Also, is it possible to get a log from the last week from the BT fibre side to see whether there was any issue at the cabinet or exchange?

Thanks,

Joel

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Really?

An Eclipse Exit test, run by the BT Engineer from the exchange remote test system is standard operating practice before leaving the user's premises.  Did you notice if the engineer was a "real" BT Openreach engineer or one of the sub-contractors (JC Quin or Kelly's) who operate on behalf of BT Openreach?

[#4]

Hi all, FYI for anyone unaware it was a Qube engineer, line tests aren't showing signs of any issues at all but I know the engineer replaced the master socket so it might be best to monitor things over the course of today to see if the connection remains stable. 

[#5]

@adamwalker 

Cheers Adam - it is interesting to learn that a Qube Engineer can replace a NTE yet not have the means of running a line test.  Whilst not technically challenging, it is somewhat surprising that a non-BT Openreach party is permitted to make changes to Openreach's network at the demarcation point.