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Internet connection keeps dropping - unstable

Tobs
Newbie
Posts: 1
Registered: ‎11-06-2020

Internet connection keeps dropping - unstable

Hi,

Over the last couple of days we keep getting the internet dropping out. 

When using a web browser ocasionally it comes back with page not found - name server error.  I guess this is a DNS issue.  This happens on both wired & wifi connections so believe it is the broadband connection at fault.

Zoom calls and remote desktops also keep failing.  Router seems to think connection is fine, and has not dropped connection.

Reset the router last night and still having the same issues?

Any ideas?

 

Thanks in advance.  Toby

1 REPLY 1
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,950
Thanks: 1,561
Fixes: 481
Registered: ‎01-01-2012

Re: Internet connection keeps dropping - unstable

Thanks for getting in touch @Tobs

We've looked into this and we can't see any cause for this.

When the issue next happens can you try manually setting your DNS on a device to 212.159.13.49 for the primary server and 212.159.13.50 for the secondary?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team